Are you passionate about delivering excellent customer service? Do you enjoy working in a dynamic, fast-paced environment? They are a leading company providing high-quality solutions to homeowners and builders, and they are looking for a dedicated Customer Care Administrator to join our team.
Key Responsibilities:
* Act as the first point of contact for customers, handling inquiries via phone, email, and in-person.
* Manage and resolve customer queries, complaints, and after-sales service issues efficiently.
* Liaise with homeowners, builders, and contractors to coordinate product orders, deliveries, and installations.
* Maintain accurate records of customer interactions and update internal systems.
* Support the sales and operations teams to ensure smooth project execution from start to finish.
Key Skills & Experience:
* Strong communication and interpersonal skills with a customer-focused approach.
* Excellent organizational skills with the ability to multitask and prioritize.
* Experience in a customer service or administrative role, ideally within the construction or home improvement sector.
* A problem-solver with a positive attitude and attention to detail.
Why Join Us?
* Competitive salary and benefits package.
* Opportunity to work in a supportive and friendly team environment.
* Be part of a growing company with room for career development.
If you're enthusiastic about delivering exceptional customer service and thrive in a busy environment, we'd love to hear from you!
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