Job Title: Day Care Coordinator
Location: Surbiton
Reports to: Deputy Home Manager
Accountable to: Home Manager
Responsible for: Delivering the highest quality care to the Day Care Service
Working pattern: Part time 18.75 hours pw.
Main Purpose of Job:
* To promote and ensure the delivery of person-centred, high-quality support to Star & Garter Day Care guests visiting the Home for day care services.
* To be vigilant and proactive to ensure that people are treated with respect, dignity and that all individual’s rights to privacy, independence and choice are met.
Key Tasks and Responsibilities
* To establish, maintain and develop relationships with Day Care guests and staff within the Day Care Service
* To work collaboratively with a wide range of colleagues including operations, finance and wellbeing
* To support Day Care guests access the Day Care Service and to ensure a high standard of customer care is provided throughout
* To provide personal care and support with activities of daily living
* To complete MIDAS Training – a course to promote the safer operation of minibuses, ensuring the safety of day care guests while using the vehicle
* To support the administration of this service including handling enquiries, sending emails, carrying our assessments and reviews
* Planning events and activities for day care guests and collaborating with the wellbeing team
* Ensuring that data for invoicing is correct
* Socialise and get involved in all activities with Day Care guests
* Other tasks as asked for by the Deputy Home Manager
* Meet and greet Day Care guests at mealtimes and oversee mealtime experiences and ensure they are supported as appropriate. Make it a social occasion with conversation to help discover more about them to enhance their well-being and linking this information to social activities
* Liaise with the Clinical Lead and discuss ideas and suggestions for meaningful interaction with Day Care guests.
General
* To undertake such other duties as may be required and which are consistent with the nature of this post
* At all times, to promote the interests of Royal Star & Garter and ensure that the culture and ethos of Royal Star & Garter is maintained, nurtured and supported
* To ensure within the scope of your role that you promote health and safety and comply with the requirements set out in the Home’s Health & Safety Policy and comply with guidelines for moving and handling
* To actively promote the concept of Equality of Opportunity in all day-to-day activities
* To be aware of and comply with the charity’s security procedures
* The post requires a high degree of confidentiality. The job holder will be required to meet these exacting standards at all times, whether in or outside work. Failure to comply with this requirement would be regarded as Gross Misconduct
* To promote and deliver the highest standards of care, respect and support to day care guests, residents, colleagues and others.
Our Values
We are a values-based organisation and strive to demonstrate our values in all we do:
* With love: We carry out our work with love, care and compassion
* Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives
* As a family: We work and live as one team, one family, one community
* Standing in their shoes: We show admiration and respect for people and never forget what they have done
* Take courage: We are not afraid to do what is right and what is needed
Person Specification
Essential behaviours/characteristics:
* Is willing to work towards an appropriate competency-based qualification
* Is physically fit and able to safely manoeuvre wheelchairs, trolleys and hoisting equipment
* Has full driving licence
* Has a person-centred approach and experience working with older people, either Dementia Care or other care environment
* Ability and willingness to use initiative take a lead role and motivate others
* Works flexibly and as part of a team
* Good written and verbal English language and communication skills
* Customer focused
* Computer and telephone skills
* Brave and able to speak out and challenge/report poor practice
* Commitment to undertake organisational training as required
Desirable Experience:
* Previous experience in a similar role
Areas of Competencies required for this role
* Effective Communication: Ensuring communication with others is clear and effective, both verbally and in writing, and that the style and the language used is appropriate for the situation or audience.
* Providing excellent care: Having a strong commitment to caring for the elderly and providing the highest standards of care to enable residents to live their lives as fully and independently as possible is fundamental. It is about recognizing that each person is an individual and adapting one’s own approach accordingly.
* Personal qualities - professionalism, resilience and self-awareness: Act in a professional manner and showing determination, drive and commitment at all times and particularly when faced with challenges and setbacks. It is about being aware of one’s strengths and limitations and actively seeking and making use of opportunities for development.
* Leading and getting the best from others: Leads by example and has high expectations of others and what they can achieve; recognises and acknowledges the strengths of people in their team and shares their own knowledge and skills in order to develop them further. Being able to challenge poor practice and performance issues in a timely and constructive manner.
* Effective team working: Treating others with respect and working in a collaborative and cooperative manner building positive and effective relationships at all levels.
* Organisational skills: Developing a logical approach to work, evaluating situations carefully and thinking ahead to anticipate problems and deal with them effectively.
The Charity reserves the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder and where possible the Charity would hope to achieve mutual agreement to any reasonable changes.
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