Medical Secretary duties, processing referrals to secondary care using the appropriate systems processes and protocols Identify and book appointments and home visits in line with practice protocols including cross-organisation bookings Search for and register if necessary and book onto the computer system patients as they present at the desk Deal with enquiries, signposting and requests either face to face or over the telephone from a variety of external sources such as patients, relatives, clinical team, hospital, pathology, and work colleague Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment