GBRS are currently looking for Customer Service Advisors to work with our client in Yatton.
Your main duties will include:
* Deal with all enquires via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.
* To be an ambassador for the business if asked any questions by visiting customers and clients
* Proactively solve problems and make decisions with the best interest of the company in mind
* Checking and completing daily reports.
* Logging, investigating and progressing of customer complaints with a view to preventing reoccurrence
* Raise any credit notes to be issued
* Advising customers of the benefits of placing their own orders and working with them to offer any applicable training required
* Actively involved in presenting a positive view of the company, working closely with the Area Sales Manager
* Use of a range of software including email, spread sheets and databases
* Ensure that standards of work and productivity are maintained
* Analyse Data
* Assisting in a variety of projects to improve service delivery
This is a fulltime position working 37.5 hours Monday to Friday. (office based)
If you’re interested and would like more information, please apply using your CV or call the GBRS office