We are hiring a Great Start Manager/Order Processing Manager to join our team and manage the day-to-day functions of the Great Start/Order Processing Team. This role is responsible for supporting the Leaders, Order Processing Team Members & Clients.
What is the Great Start/Order Processing Team?
The Team manage our Client Orders through to Installation. We look after the review & transacting of Sales Orders, inventory allocations, organising installs with our 3rd Party Logistics provider & Selecta Field Service Engineers (TJA’s), we raise supplier orders, liaise with suppliers on registering for services and manage communications to our Sales Community & Clients. In short, and as the name suggests, we are charged with ensuring our Clients receive a “Great Start”.
As a 24/7 food & drinks distribution and technology led powerhouse, Selecta provides millions of moments of joy to its end consumers throughout Europe. Our solutions include digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets and more. As such, we are uniquely positioned to address the needs of our clients and their consumers in the new hybrid work environment
Your Key Duties & Responsibilities:
1. Manage a Team of 7 to ensure Orders and Service Tickets are raised promptly & accurately and manage attendance, absences and performance
2. Be present on-site in our Hemel Hempstead office 5 days a week
3. Updating revenue and machine movement forecasts and reporting to Group as required
4. Communicate and liaise with various departments in the company to ensure orders are dealt with effectively
5. Managing through to resolution issues as they arise to minimize impacts to Client and P&L
6. Ensuring new machine PO’s requests are documented, reported and raised in the correct manner
7. Checking orders on the system frequently to ensure prompt installation
8. Supporting the sales and purchasing teams with administration and reporting
9. Dealing with enquiries on behalf of the Great Start Team
10. Driving innovation, implementing change and delivering to individual and team targets
11. Manage manual/ad-hoc site survey requests and process
12. Problem solve administrative, Client Order and installation issues through to resolution
13. Ensure Client Order Forms are rejected where appropriate, with issues and root causes tracked appropriately
14. Ensure invoices are raised promptly and machines are registered accurately in our ERP and Technical Support systems
15. Work as a part of project team(s) on complex and/or sizable installations
16. Any other duties requested by the Great Start Leader
Requirements
17. Proven experience Managing or Supervising a team of administrators, ideally in Order Administration, Order-to-Cash, or similar.
18. Excellent interpersonal skills with the ability to communicate with internal stakeholders & external Clients
19. Capable of working in a high-pressure, complex environment
20. Although not a technical role, have the ability to participate discussions of a technical nature
21. Ability to identify root-cause to issues and problem solve
22. Display a high level of organisational skills and able to multi-task
23. Must have discretion and be able to manage confidential information
24. Enthusiastic Team Player and driven
25. Be computer literate, being able to use in house systems, Microsoft, particularly Excel and SharePoint (Advance Excel skill are a plus)
26. A person who demonstrates enthusiasm, drive and standards
Benefits
27. 25 days of annual leave plus bank holidays
28. Life assurance equivalent to 2x your yearly salary
29. Five weeks of occupational paid sick leave for added security
30. Extended leave policy for greater flexibility
31. Free parking at our Head Office
32. Unlimited coffee and tea to keep you refreshed
33. Clear career progression paths with development opportunities
34. Strong leadership support to help you thrive
35. Employee recognition scheme to celebrate your contributions
36. Mental health and wellbeing support, including access to mental health first aiders
37. Very attractive bonus scheme for those who exceed targets