Cheshire West and Chester's Special Educational Needs and Disability Information, Advice and Support Service provide free confidential and impartial information, advice and support about special educational needs & disabilities (SEND) for parents/carers and young people.
We are seeking to recruit an Information, Advice & Support Service Officer, on a temporary fixed term contract for two years.
You will be part of a busy, dynamic team, contributing to the delivery of an innovative service. You will have excellent communication and interpersonal skills, the ability to develop positive working relationships and be able to deal with varied situations in a supportive manner. You will have a caring and empathetic nature, you will need to work with the utmost integrity and be assertive enough to have difficult conversations while remaining calm and measured, and you will have the energy and enthusiasm to contribute to the smooth running of the service.
Responsibilities include:
1. Informing and advising parents of children and young people and young people directly who have Special Educational Needs and/or Disabilities.
2. Enabling them to take a full part in the identification and review of their own/child’s special education needs and the provision offered.
3. Helping empower Parents/Carers to be able to self-advocate and have their voices and wishes heard.
4. Presenting workshops and training sessions to Parent/Carers.
5. Maintaining service and customer/case management databases ensuring that the accuracy and integrity of the information is maintained.
This role is designated as:
* Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere. Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester.
For more information about the role and informal chat please contact IASS Team Manager Joanna Davies by emailing: joanna.davies@cheshirewestandchester.gov.u or call 07768773174.
Please note that this job is subject to an Enhanced Disclosure and Barring Service (DBS) check (plus Children’s/Adults Barred List).
You must hold a current full driving licence.
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk.
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
Job share requests may be considered.
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