We are looking to recruit an experienced Income Officer for Our clients established team based on the outskirts of Bolton.
You will be joining a high performing team responsible for maximising rent and service charge income collection. You will be expected to provide a high quality, customer focused income collection service, providing support & advice in order to assist customers to be able to pay their rent & to sustain their tenancies.
Income Officer Key Duties Include:
* Proactively communicate with customers regarding their rent accounts using all contact methods (phone, e mail, text, letter, office interviews).
* Account and statement reconciliations and resolving miss allocations.
* Manage rent arrears cases and negotiate payment arrangements.
* Collaborate with internal teams and external organisations to support tenancy sustainment.
* Providing financial and welfare advice benefits advice to customers.
* Prepare cases for court where necessary.
We are looking for someone who:
1. Is organised and happy to work on their own initiative.
2. Is performance focused and able to meet targets.
3. Ideally has experience of income collection & arrears management.
4. Ideally has a good working knowledge of welfare benefits.
5. Has excellent communication & negotiation skills.
6. Has experience of working with partners, stake...