Capstone Branch
900 Depot Dr
Ogden, UT 84404, USA
* The leading solutions partner serving the global nutrition & wellness industry, INW is a portfolio company of Cornell Capital with over 1,800 associates across our U.S. footprint.
* The Company’s operations include formulation and production of nutrition products across a spectrum of formats, unique R&D capabilities, market insights and a focus on quality and customer service.
* In total, INW serves 150+ customers across the nutrition & wellness industry including sports nutrition, diet, energy, hydration, personal care, cosmetics, pet care and other related subsectors.
* The Company is headquartered in the Salt Lake City, UT area and includes six operating divisions that span a footprint exceeding 1,500,000 sq. ft. both domestically and internationally.
Why Work for INW?
* At INW, you’ll find a collaborative and challenging work environment that is built around our mission to be the world’s leading solutions partner serving the global Nutrition & Wellness industry.
* In this role, you'll collaborate with the IT Operations and Infrastructure team at INW to establish, maintain, and support the IT systems necessary for the company's success.
* This opportunity offers practical experience with a wide range of technologies and systems.
Position Summary: We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline, as we provide flexible work hours to fit around academic schedules.
SHIFT (PART-TIME): Mon - Fri, 9 a.m. – 1 p.m. local time. Shift is flexible based on class schedule/availability.
LOCATION: This position will be located at our Capstone Nutrition facility in Ogden, UT.
REPORTING RELATIONSHIP: This role reports to the Director of Infrastructure & IT Operations.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following; other duties, as required:
* First-Tier Helpdesk Support: Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
* Manufacturing Support: Maintain and troubleshoot technical issues within our manufacturing environment, including peripheral devices, printers, and tablets.
* Office Support: Provide assistance with office technology, such as printers, workstations, and mobile devices. Ensure all IT equipment used in the office operates smoothly to enhance the user experience.
* Asset Management: Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
* Multi-Channel Support: Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
* Other IT Projects: Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems.
REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
* Basic understanding of IT hardware, software, and networking concepts.
* Experience with troubleshooting and resolving technical issues.
* Strong communication skills and the ability to provide clear instructions and support.
* Willingness to learn and adapt in a fast-paced environment.
* Previous experience in a helpdesk or technical support role is a plus but not required.
* Currently pursuing or recently completed education in an IT-related field is a plus.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, use hands, talk, and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. May regularly work within office, manufacturing, and warehouse environments.
#J-18808-Ljbffr