Customer Service Agent - Animal Plant Health Agency
Location: York, YO1 7PR
Pay: £12.33 per hour
Job Type: Temporary
Sector: Public Sector
Hours: 37-40 hours a week, you will need to be available between 06:00am - Midnight (Monday-Sunday). You will work on a shift pattern for this role.
A Little Bit About Us:
Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year.
About the Client:
We work to safeguard animal and plant health for the benefit of people, the environment, and the economy.
What Will Be Your Day to Day Responsibilities?
You will be working in a friendly and supportive team in a fast-paced, reactive, and varied role. You will need to have good IT and organization skills and the flexibility to turn your hand to different tasks as the situation demands.
The position is customer-facing and will suit those who have an ability to communicate well with a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues.
The Centre for International Trade is responsible for completing inspections in relation to the import of controlled plant materials coming into England and Wales. We also issue export certificates for a number of materials including plant products, seeds, and potatoes and ensure they are free from pests and disease to allow our customers to export their products, protecting the food chain.
Examples of the type of work you will be doing:
1. Producing Export Certificates for plants and plant products.
2. Completing document checks on consignments of plant imports.
3. Providing advice to customers who want to import or export plants or plant products, so they remain compliant with the UK's biosecurity standards.
4. Coordinating physical inspections of goods for import and export.
5. Answering telephone and email queries and following up enquiries which cannot be immediately resolved.
6. Assisting stakeholders with billing enquiries and resolving invoicing errors.
7. Provide classification of potatoes produced and marketed in England and Wales assuring that seed potatoes meet specified minimum health and quality standards.
8. Register and authorise professional operators to produce UK plant passports for the purpose of tracing the movement of plants within the UK.
9. Authorising the import, movement, and storage of prohibited material for specific purposes such as scientific research and educational purposes.
Please note: During the first four weeks you will be asked to attend site for 100% of your time and will standard 9-5 hours for this. After that point you will move onto your shift pattern. Some shift patterns may be eligible for a 12.5% shift allowance.
What's in this for you?
During their first week, all successful candidates will attend an induction course at one of our offices, to gain an understanding in working at APHA, as well as an extensive programme of training and support.
Applying for a customer service role with the Animal and Plant Health Agency offers a unique opportunity to contribute to safeguarding both animal and plant health, crucial for environmental sustainability and public health.
Diversity in the workplace:
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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