Dakota Hotel based in Leeds City Centre are seeking an experienced hospitality professional and individual with a sincere passion for all things service for the senior role of an Operations Manager. As second in charge to the Hotel Manager, we are seeking an individual with events, front-of-house, F&B, and reception experience, with a hands-on approach to service and a strong focus on driving revenue. CONTRACT AND PAY RATE The role offers a permanent contract with a minimum of 45 hours per week, working any 5 days out of 7, including weekends. It comes with a competitive salary and a target-based bonus, with a planned start date of 1st April 2025. PRIMARY ROLE RESPONSIBILITIES · To support the Hotel Manager in leading and effectively managing the performance of our team across all departments, ensuring the highest standards of service possible by personifying the brands’ philosophies and cultural beliefs of positive leadership and sincere engagement. · Be the direct line manager to: Reception Manager, F&B Manager, Maintenance Manager, Head Chef and Executive Housekeeping Manager. Engage the management team to challenge and develop them, always working to make our hotel a better place for our guests and team daily. · Be floor-based and hands-on at all times in running the operation. Be appointed as a Duty Manager, responsible for the day-to-day management of the Hotel including overseeing the welfare and working environment of our team. · Be appointed as the H&S ‘responsible person’ onsite and therefore be action the corporate governance activities of the Hotel including, but not limited to, compliance to health and safety legislation and alcohol licensing regulations. · Review rotas for your areas of responsibility to ensure staffing levels are always adequate to provide the level of guest service required of being a high-end hotel whilst also meeting budget budgeted payroll costs. BENEFITS In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include: · 40 per cent off stays at any Dakota · 25 per cent off drinks and dining at any Dakota · Access to our Employee Assistance Program which includes · free private mental health support and counselling sessions · video GP consultations and private prescription services · access to daily rewards to be cashed out for shopping vouchers · Access to discounted gift card platform · Support from our inhouse Mental Health Champions · Additional holiday day on the first anniversary of your employment · Family-friendly flexible working options · Meals on duty and uniforming · £200 bonus to recommend a friend to join our team · £10 bonus every time you are mentioned on Trip Advisor · Free bi-annual eye testing for users of display screen equipment · Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety · Access to a suite of external, certified resources via our Learning Management System · Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan · Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships Full terms on our benefits can be found in our Handbook. ABOUT DAKOTA HOTELS Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming in 2025 and more in our pipeline. Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA employees. As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent. Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station. We are an 94-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill. APPLICANT REQUIREMENTS The successful applicant will have/be: · At least 5 years’ experience in 4 and 5 hotels [required] · A minimum of 3 years management experience [required] · Demonstrably strong leadership skills, with the ability to mentor and coach team members of all levels. [required] · A strong understanding of the commercial running of a hotel with experience attending P&L reviews, rota writing, and setting KPI’s. [required] · An individual with varied hotel experience in both rooms divisions as well as food and beverage, who approaches the operation with a holistic guest experience and revenue generating approach. · Experience in Meetings and Events is beneficial. · A sincere love for hospitality and passion for high-end service delivery – a floor-based, guest focused individual. · Hands-on approach to all aspects of the role, available to work fully flexible shifts and be present in the business during peak times. · A personal license, previous training in health and safety, and food hygiene are highly desirable. · Be able to be physically active in your role and working at pace. · An enthusiastic individual who will promote our culture of positivity. · Be task oriented with a great pride for the work they do and attention to detail. · Flexible with shift patterns and available around the needs of our business. · Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team. APPLY Please send us your up to date CV. Visit our Careers page to learn about current opportunities and find your DreamRolesAtDakota – we’d love to hear from you For more information on our luxury hotel, please visit our: · Website · Dakota Hotels Instagram or Dakota Leeds Instagram · Trip Advisor · Facebook page