Make Someone's Day
Are you a well-organised and empathetic sales consultant with a passion for helping people? Are you looking for an exciting opportunity to develop your career in a fast-growing social impact start-up? At Good Life Sorted, we're professionalising home help for elderly people and are looking for a technically literate Sales Consultant with a proven sales background and an excellent phone manner to convert leads into regular customers and match our fast-growing community of elderly customers to vetted Helpers in their area.
About Good Life Sorted
Launched in 2019, Good Life Sorted is an online marketplace connecting older adults and their families with hand-picked local Helpers, who provide a range of home help services like cleaning, welfare checks, laundry, shopping, dog walking, meal preparation and above all, companionship. We are growing our team and embarking on our next phase of rapid expansion.
Key Responsibilities
* Be the first point of contact for inbound enquiries, understand customers’ needs, and manage the matching process until they become paying customers.
* Convert leads into regular customers by effectively demonstrating the value of our service and addressing any concerns or objections through a consultative sales approach.
* Proactively follow up with potential customers to nurture leads and increase conversion rates.
* Handle existing customer queries and ensure a smooth and positive experience throughout their journey, identifying ways to maximise value from the relationship.
* Manage your time and workload to achieve SLAs and deliver against a range of KPIs around customer conversion.
* Handle escalations and challenging situations in a calm and professional manner, including potential safeguarding or behavioural issues.
* Use and maintain the CRM system to record customer interactions, track leads, and ensure data accuracy, keeping records up to date at all times.
About you
* Minimum 3 years of sales experience, with a proven track record of achieving and exceeding sales targets.
* Experience in a consultative sales environment, with the ability to build rapport and guide customers to the best solution for their needs.
* Confident phone manner, excellent listening skills, and a strong empathy with older adults.
* High emotional intelligence and ability to handle stressful situations calmly and with empathy.
* Strong technical abilities, with the ability to embrace new software systems and processes.
* Highly self-motivated, with a positive 'can-do' attitude and a proactive and flexible approach.
* Exceptional organisational and problem-solving skills with a strong attention to detail.
* Excellent written English.
* A desire to take on a role with a social purpose that improves the lives of our elderly customers and creates well-paid, rewarding, and flexible work for our Helpers.
Reporting to the Head of Customer Service, this role is a key member of a fast-growing team. You will have the opportunity to shape the role and grow your career at this exciting start-up, which is revolutionising how we support elderly people to stay happy and independent in their homes. We have a great work environment, a lovely London office (Chancery Lane), and hybrid working arrangements. We strive to hire the best people and empower them to deliver on their goals while knowing they make a positive difference in people’s lives.