Funeral Office Administrator Ashby-de-la-Zouch - office based Part-Time, (Monday to Wednesday) £12.21 p.h. Are you an experienced administrator who can demonstrate empathy and build rapport? Are you looking for a part-time opportunity to join a brand who pride themselves on delivering customer excellence? Do you want to make a difference within your role bringing together an individuals’ wishes and arrangements through a unique approach? The Company: ER Recruitment are delighted to be partnering with our client, a company who pride themselves on their honesty, dignity and integrity. The organisation, who provide bespoke, distinctive funeral arrangements for motorbike enthusiasts, are seeking a Funeral Officer Administrator to support customers and their families in fulfilling their final wishes. Role & Responsibilities of the Funeral Office Administrator: Dealing with enquiries Planning of rosters for vehicles Courtesy/Satisfaction follow up calls Outbound calls promoting the services of the organisation Planning with the funeral directors or with the family Compiling reports and data Managing company information General office duties Deliver great customer service on behalf of the brand About You as the Funeral Office Administrator: An empathetic approach with a listening ear Patience and the ability to remain calm under pressure To be thorough and pay attention to detail Be a team player and support colleagues where required Keep the customer at the heart of everything you do Additional Benefits: Part-time hours (3 days per week) Pension The ability to truly make a positive difference throughout a difficult period Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We look forward to helping you in your career, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career, please feel free to refer them to us. We look forward to hearing from you