What's involved with this role:
Temporary EUD Engineer
Job Ref: Thames Valley BL 365660
Pay Rate: £193.15 per day PAYE
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 7-8 months
City: KIDLINGTON
Management Vetting and Security Check (MV and SC)
NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
You will be expected to work at various locations across Thames Valley Police
The role of an End User Device (EUD) Engineer is to ensure the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed Service Level Agreements.
Key Responsibilities:
Provide an excellent customer experience to the forces user base, providing the support in line with business impact to reduce the impact of any service disruption to the forces.
Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement, identifying any patterns and trends within the EUD services taking proactive measures to raise as problems.
Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles.
Support the schedule of moves, projects, events and tech provides a proactive service.
Deliver services to the agreed Key Performance Indicators, User Experience Agreements and Service Level Agreements.
Follow the processes and procedures which are put in place with a strong focus on asset management governance.
Identify any service improvements within the EUD service delivery highlighting to EUD Senior Engineers.
Key requirements:
Previous experience working in ICT operational delivery.
Proven experience of supporting Windows 10, smartphones, laptops and desktops.
Previous experience of resolving incidents, requests and problems.
Proven experience of identifying and delivering service improvements.
Proven experience of creating procedure and knowledge base documentation.
Experience with general desk side support and physical Desktop PC installations.
Experience with a previous large scale Windows migration project is a plus.
Experience with SCCM builds or MEM Builds.
Strong troubleshooting and diagnostics skills.
Desirable:
ITIL V3 Foundation or ITIL V4 equivalent
Experience using ServiceNow.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Thames Valley BL 365660
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.