KEY DUTIES Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department. Provide an effective administrative service to support the team, including photocopying, data inputting and typing. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required. Adhere to relevant Code of Practice of Professional body It should be included for majority of staff even those not associated with a professional body as they will have to adhere o the standards expected by their profession i.e. an Finance Clerk would be expected to adhere to certain requirements governing finance legislation. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures Contribute to the producing and sending of appointments and giving appropriate patient information/advice. To register patient referrals for the service on appropriate systems following the service referral pathway. To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled / allocated to patients as directed, in line with service procedures by your line manager or clinician. To work in a flexible manner when cover is required, to support and maintain service delivery. Contribute to the processing of all incoming and outgoing mail. Participate in the provision of cover and Support and maintain service delivery borough wide Participate in serious untoward incident investigations/reviews as required. Support individual's equality, diversity and rights. Participate in patient and public involvement activities. Contribute towards service improvement initiatives to enhance quality of patient care. Provide information and support to service users/carers as appropriate. Contribute to the continued improvement and quality of the Administration Support Service. Recognise and respond appropriately to urgent and emergency situations. Report any concern regarding patient care to line manager. ADMINISTRATIVE RESPONSIBILITIES To undertake any other delegated duties as appropriate and commensurate with the Contribute to the ordering of stationery supplies and associated procedures. Contribute to the effective and efficient use of resources. To undertake any other delegated duties as appropriate and commensurate with the post. TEACHING & TRAINING RESPONSBILITIES Provide evidence to support development around the Trust Appraisal system or other competency profiles. Participate in regular supervision, engage in reflective practice and be committed to continued development. Develop own skills and knowledge and contribute to the development of others. All Trust staff will comply with financial processes and procedures RESEARCH & AUDIT Participate in appropriate audit, quality assurance programmes and research as directed.