The Tote are looking for enthusiastic and customer-focused individuals to join our Customer Operations Team. The UK Tote Group is the proud owner and steward of the Tote, the UK’s leading pool betting operator since 1928. We’re passionate about all things racing, we love the sport and it’s in our DNA. You will find us online and across many racecourses in the UK and Ireland. We want the Tote to be at the heart of horseracing to help ensure a sustainable and successful future for the sport. We are using the best-in-class technology, digital innovation, and customer engagement, to develop the Tote to reach new audiences with innovative products. What you’ll be doing: Our Customer Operations Teams are at the heart of our business and are dedicated to providing an exceptional customer experience at every stage of the customer journey. As a Customer Operations Team Member, you will play a key part in ensuring our customers have a smooth and safe experience when betting with the Tote. It will be a flexible role where you’ll dive into our different functions and gain a broad understanding of our operation. Some of our functions include Customer Due Diligence (CDD), Player Protection (Safer Gambling), Fraud & Payments administration and Racing Operations. To support you in this role you’ll receive a comprehensive and structured training programme where you’ll develop your knowledge and skills to enhance your career with the Tote and provide opportunities for further growth and specialisation. The role will be based from our headquarters in Wigan, this the main hub for our team of over 200 innovative and ambitious experts dedicated to delivering our vision of providing the best betting experience for racing fans. This is an operational role so you'll need to have a flexible approach to work and be able to commit to evening and weekend work on a rota basis. You’ll be joining the team in a permanent full-time role (37.5 hour per week), the majority of your shifts will be from our office, but some shifts could be based from home. Who we are looking for: We are looking for committed and meticulous individuals with proven experience working in a customer facing role and can demonstrate excellent customer service skills. We aren’t looking for previous knowledge or experience within our industry, but you will need to be able to demonstrate enthusiasm and a willingness to learn and grow. As a Customer Operations Team Member, we won’t expect you to be an expert from day one, but you will need flexibility, excellent organisational skills and be confident using Microsoft Office packages. At the Tote our Values are We Love Winners, We Own It and We Think Differently, if these align with your values and you have the above experience this could be the role for you Our perks and benefits: Our colleagues are the heart of everything we do and play a vital role in our success. We like to recognise all their hard work with our rewards and benefits package in addition to your basic salary. Our benefits cover everything from saving for the future, health & wellbeing and training, personal development & recognition. This includes; Discretionary Bonus scheme Company Shares Option Plan Contributory pension scheme Life insurance (4 x basic salary) Simply Health Cash Plan Holiday entitlement (33 days inclusive of bank holidays) Apprenticeships, study support and opportunities for progression and development Confidential 24/7 365 employee assistance helpline Agile and collaborative office environment with free parking, fruit, biscuits, and drinks Regular social events, charity events and volunteering opportunities