Were looking for an experienced Second Line IT Support Technician who understands the unique demands of the leisure sector, and is ready to step up in a fast-paced, guest-focused IT environment. This is a hands-on role, ideal for someone who enjoys varietyresolving escalated technical issues, supporting on-site teams across our two locations, and helping to drive continuous improvement in our IT service delivery. What youll be doing: Providing second line support for incidents and service requests. Supporting leisure-specific applications (booking systems, point of sale, access control, etc.) Managing tickets using an ITSM system, ensuring timely resolution and communication Liaising with third-party vendors and service providers to resolve hardware/software issues Supporting the setup, maintenance and deployment of IT assets across the sites Acting as a technical point of contact for our managers and team Assisting with project work, including system upgrades and rollouts Creating and maintaining technical documentation and user guides Training front-line leisure staff on systems and basic troubleshooting What were looking for: Previous experience in a Second Line IT support role or similar Strong working knowledge of Windows environments, Office 365 admin centre, and Active Directory Understanding of networks, printers, EPOS systems, and access control systems Previous experience working on cloud migration projects Strong customer service and communication skills Ability to work under pressure and prioritise effectively A proactive, solution-oriented mindset Full UK driving licence (if travel between sites is required) What youll get: Competitive salary and holiday package Free use of our indoor ski slope A friendly, people-first culture where your input matters ADZN1_UKTJ