JOIN OUR HAMPTON WATERLOO FAMILY
At Hampton Waterloo, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity in the workplace, health & well-being, sustainability and individuality set us apart from our competitors! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
We are situated in a central location on Waterloo Road next to the famous Old Vic theatre and perfect for both business and leisure visits to London. It is just moments away from some of the capitals most iconic attractions including the London Eye, Big Ben, The London Dungeons and many more. The hotel is a contemporary central London Hotel, ideal choice for travellers looking forward to making the most out of the capital. The hotel is just a short walk to the London underground network including Waterloo station from where you can navigate most of central London on the Jubilee, Northern and Bakerloo lines.
We offer warm surroundings with a friendly service culture that shares a common personality, along with high quality accommodation and in-room conveniences that make the Hampton brand trusted for a good nights rest by value-orientated and quality minded travellers.
We are recruiting for Front Office Manager to lead our front office team; reporting to the Hotel Manager & The General manager. What we would like from you:
* As a Front Office Manager (FOM), you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A FOM is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Oversee the entire Front Office operation to maintain high standards
* Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Set departmental objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices
* Maintain good communication and working relationships with all hotel departments
* Monitor staffing levels to meet cover business demands productively
* Conduct monthly communication meetings and produce minutes
* Manage staff performance issues in compliance with company policies and procedures
* Recruit, manage, train and develop the Front Office team
* Comply with hotel security, fire regulations and all health and safety legislation
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Assist with other departments, as necessary
What are we looking for?
Front Office Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Previous supervisory experience in Front Office within the hotel/leisure/retail sector
* High level of IT proficiency, knowledge of OnQ PMS will be added advantage
* High level of commercial awareness and sales capabilities
* Experience of managing people and developing people
* Previous experience of managing a department and Profit & Loss account
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Excellent grooming standards
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
**London experience would be an advantage**
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
28 Paid Holidays which can go up to 33 days depending on length of service
Pension
Cycle to Work scheme
Social events Summer party, Christmas party etc.
Free meals on duty in staff canteen
Development opportunity as the hotel is part of M&T hotels which manages over 20 hotels
EQUAL OPPORTUNITIES
Hampton by Hilton London Waterloo is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process.
Kindly note we do not offer sponsorships,
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work within the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high level of applications anticipated for this position we will only contact shortlisted candidates for interview stage.
Job Types: Full-time, Permanent
Pay: Up to £37,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Schedule:
* Day shift
* Night shift
* Weekend availability
Work Location: In person
Application deadline: 21/01/2025
Expected start date: 03/02/2025
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