Employer Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Wrightington Hospital
Town Wigan
Salary £24,071 - £25,674 Per Annum Pro Rata
Salary period Yearly
Closing 07/04/2025 23:59
NHS AfC: Band 3
Choose Well - Choose WWL
Job overview
This post is responsible for providing full, responsive, efficient and adaptable administration function to the Private Patient Wing at Wrightington Hospital. The post holder will be expected to provide administrative support to both clinical and non-clinical staff. The post holder will be expected to cover the Private Patient Supervisor through periods of absence and annual leave.
The post holder will plan and implement new administrative practices to improve the Private Patient experience.
Main duties of the job
* Receive, prioritise and process enquiries from patients and all staff disciplines – either via telephone or face to face.
* Support the Private Patient Supervisor in generating new referrals to the private patient wing.
* Handle sensitive situations, confidential issues and patients who may be in a highly distressed or emotional state, whilst maintaining appropriate boundaries.
* Prioritise and forward issues to appropriate clinician as appropriate, recognising and responding to urgent and emergency situations.
* Collate, analyse, validate and monitor the recording of appointment and referral data as and when required.
* Be aware of performance targets, particularly in relation to private patient volumes.
* Ensure data entry is completed within agreed deadlines.
* Create and provide written reports/spreadsheets as requested by Private Patient Supervisor.
* Provide full administrative support relating to Compu-care the private patient system.
* Manage multiple work programmes using a variety of software packages (Microsoft Office, Orbit, ORMIS, Internet Explorer, IEP, PACS, Oracle, EPR and Compu-care).
* Utilise substantial PAS permissions/functions to monitor and manage the Private Patient clinics and templates, ensuring they are fully utilised according to service and patient needs.
* To book and cancel patient follow up appointments as and when required.
* Sort and dispense incoming post.
* Identify and implement any service changes or developments.
Working for our organisation
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Detailed job description and main responsibilities
* Receive, prioritise and process enquiries from patients and all staff disciplines – either via telephone or face to face.
* Support the Private Patient Supervisor in generating new referrals to the private patient wing.
* Handle sensitive situations, confidential issues and patients who may be in a highly distressed or emotional state, whilst maintaining appropriate boundaries.
* Prioritise and forward issues to appropriate clinician as appropriate, recognising and responding to urgent and emergency situations.
* Collate, analyse, validate and monitor the recording of appointment and referral data as and when required.
* Be aware of performance targets, particularly in relation to private patient volumes.
* Ensure data entry is completed within agreed deadlines.
* Create and provide written reports/spreadsheets as requested by Private Patient Supervisor.
* Provide full administrative support relating to Compu-care the private patient system.
* Manage multiple work programmes using a variety of software packages (Microsoft Office, Orbit, ORMIS, Internet Explorer, IEP, PACS, Oracle, EPR and Compu-care).
* Utilise substantial PAS permissions/functions to monitor and manage the Private Patient clinics and templates, ensuring they are fully utilised according to service and patient needs.
* To book and cancel patient follow up appointments as and when required.
* Sort and dispense incoming post.
* Identify and implement any service changes or developments.
* Act as a resource for staff, patients and carers.
* To provide any other duties as relevant to the grade.
Planning and Organisational Duties
* Be able to manage own workload in order to deal with high quantities, broad ranging and complex tasks, adhering to defined timescales.
* Develop, operate and maintain filing systems, both manual and electronic.
* To be responsible for implementing appropriate contingency plans to ensure smooth running of department.
* Arrange meetings with all levels of staff.
* Plan, organise and supervise workload of junior or new clerical staff as and when required.
* Cover the Admin staff as and when required.
Person specification
Knowledge
* Knowledge of healthcare service organisation.
* Knowledge of healthcare systems.
* Knowledge of private healthcare market.
Skills
* Communication skills including telephone answering.
* Basic IT skills.
* Ability to work on own initiative independently without supervision.
* Produce accurate and concise work.
* IT skills using Microsoft Word and Excel.
Qualifications
* Good standard of general education including English and Mathematics.
* NVQ level 2 Administration or similar previous experience.
Experience
* Experience of working in healthcare setting.
* Experience of working as a team member in a busy and changing environment.
* Experience of varying computer and administrative systems.
* Supervision of junior staff.
* Customer facing role in healthcare, NHS or independent.
Additional
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.
The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.
We endeavour to inform all applicants of the outcome of their application by email or SMS text message.
Guidance on Completing Your Application
Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.
Employer certification / accreditation badges
Name Louise Benson Job title Directorate Manager, Private Patients Email address louise.benson@wwl.nhs.uk Telephone number 01257256508 Additional information
Alison Kennedy
Private Patient Supervisor
alison.kennedy@wwl.nhs.uk
01257256405
If you have problems applying, contact
Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone 07786529893
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