Position: Assistant Store Manager (40 hours per week)
Location: Samsonite Store, Braintree Village, Charter Way, Chapel Hill, Braintree CM77 8YH
Availability: Immediately
Job Purpose
* Assists the Store Manager in coordinating the daily operations of the store and the daily activities of the sales team.
* Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times to maximize sales and profitability.
* Maintain high standards in all spheres of responsibility within the branch.
* Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with the Store Manager.
* Work jointly with the Manager to implement Company Policies and Procedures.
* Run the store in the absence of the Manager.
Principal Accountabilities
* Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
* Introduce selling benefits and various features of the merchandise range.
* Maximize sales through detailed product knowledge and add-on sales.
* Be knowledgeable about store layout, products, and stock availability.
* Deal with customers in a polite and efficient way, always considering their needs.
* Handle customer complaints tactfully, always adhering to company policy.
* Process transactions in an efficient and professional manner in line with Company Procedures.
* Process refunds and exchanges in line with company procedures.
* Be fully aware of Samsonite after-sales service, supplier warranties, and areas covered.
* Ensure staff are fully conversant with sales promotions, incentives, and product brochures.
* Monitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed.
* Be aware of all sales figures and targets on a daily/weekly/period basis.
* Communicate to the Area Manager and Store Manager any factors affecting local trading conditions.
* Enforce excellent customer service through emphasis on client books, attention to customers, and development of staff.
* Process deliveries and communicate any errors in an efficient manner.
* Ensure backup stock and stockrooms are kept in order.
* Be knowledgeable of all products (current and new) and selling benefits.
* Assist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers.
* Maintain a neat, clean, and well-organized shopping environment.
* Implement correct usage of interior signage.
* Process returns in accordance with Company Procedures.
* Read and action relevant Head Office communication.
* Carry out stock counts as directed. Assist in the management and control of stock.
* Liase with Management and Head Office departments to ensure stock packages are maintained.
Personnel
* Communicate in a professional manner with staff at all levels.
* Assist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained.
* Assist management in training, developing, organizing, and leading the Sales team.
* Develop and motivate the team through regular training, assessment, and promotion.
* Assist in review/disciplinary meetings with Store Manager.
* Ensure welfare of all members of staff in relation to working conditions.
* Ensure any store problems are communicated to Store Manager.
Communication
* Report and communicate information concerning personnel, merchandise, and operations on a regular basis to Store Manager.
* Actively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc., and to encourage an exchange of information and ideas.
* Report merchandise status – fast sellers, slow sellers, deficiencies, buying trends, etc., to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit.
Operation /Administrative Duties
* Open and close the store following company procedures. Report any late openings to the Area Manager.
* Operate daily banking procedures ensuring all relevant administration is always up to date.
* Carry out stock and personnel administration and ensure timely dispatch.
* Handle telephone enquiries in a polite, helpful, and efficient manner.
* Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
* Complete regular audits as per Company Policy.
Security
* Ensure the safe is locked and secure at all times.
* Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions.
* Act upon any security issues where possible and report to Management.
* Work with Store Manager to identify and address any issues with regard to external and internal losses.
* Remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
Housekeeping
* Maintain high standards within the branch.
* Ensure that cleaning is carried out daily and look after all fixture fittings and stock.
* Ensure all equipment is maintained to required standards.
* Report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.
* If absent or late, contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made.
* Attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
Appearance
* Maintain a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.
* Ensure that your team meets the dress code and appropriately represents the Company at all times.
* Discuss and hand deliver a copy of the dress policy to each employee.
Health & Safety
* Act upon any accidents or potential dangers to staff or customers where possible and report to Management.
* Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards.
Additional Responsibilities
* Perform duties of a similar nature as required and directed by Management.
Skills Required
* Constant standing, bending, frequent lifting of luggage up to 15 kilos.
* Previous experience in retail.
* Ability to work under pressure.
* Team player and motivator.
* Brand sensibility.
* Good command of English.
* Flexibility.
Job Info
* Job Identification: 4045
* Job Schedule: Full time
* Job Function: Retail
* Display Work Location: Samsonite Braintree Store (FOS)
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