Front of House Manager
Hours: Full time/Flexible – Applicants MUST be available to work evenings and weekends.
Location: Daytona Sandown Park, More Lane, Esher, Surrey, KT10 8AN.
Salary: £Competitive.
Our client Daytona Sandown Park is currently looking for a professional, confident, and reliable Front of House Manager to join their busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure.
Key success criteria for this role include:
* To ensure the smooth and efficient running of the Reception and Front of House areas.
* To prepare and manage reception staff and to ensure correct staffing levels are maintained.
* Ensure the FOH team delivers first class service to our customers.
* Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR.
* To set targets and monitor active selling within the Front of House team in line with company targets.
* To oversee the presentation of facilities to an exceptionally high standard.
Candidate profile:
* Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
* Have excellent written and verbal communication skills
* Demonstrate a positive, friendly, and professional manner and culture.
* Be able to develop and deliver customer service and sales training to Front of House staff
* Be required to devise and implement procedures.
* Have the ability to manage and monitor sales targets for the FOH team
* Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
* Must be able to work flexible hours for a 7-day operational business.
* Have sound knowledge of Word and Excel
* Be a strong and charismatic individual.
How to apply:
If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMSP24.
Full training on product knowledge and services will be given. A full job description of the role is available on request.
We look forward to hearing from you