Chillflow Solutions Limited provides clients with a wide range of services across a varied customer portfolio, within the Marine, MOD, Commercial and Industrial sectors.
As we continue to expand and innovate, we are now seeking an experienced and motivated Service Manager to join our dynamic team.
As the Service Manager, your primary focus will be the training and development of our engineering team whilst delivering the smooth and efficient delivery of services to our clients.
We value technical expertise but also place a strong emphasis on people development, leadership skills, and project management abilities in this role.
Leading the development of a team of engineers and implementing improvement projects, this role demands strong project management, leadership, a passion for fostering growth in others, and the ability to thrive in a fast-paced environment set within varying client business sectors.
Key Responsibilities:
1. Team Development: Lead, mentor, and inspire a team of engineers and technicians, fostering their professional growth and cultivating a culture of continuous learning and improvement.
2. Project Management: Plan, execute, and oversee engineering projects, including upgrades, installations, and process improvements. Ensure projects are delivered on time, within budget, and meet the required quality standards.
3. Training Initiatives: Develop and implement comprehensive training programs for the engineering team to enhance their technical skills, safety awareness, and project management abilities.
4. Maintenance Management: Oversee the maintenance and repair operations for all client assets. Develop and execute preventive maintenance schedules to minimize downtime and ensure optimal performance.
5. Health & Safety and Quality Compliance: Uphold strict adherence to health and safety protocols and regulations. Promote a safety-first culture within the team and ensure all engineering practices meet industry standards.
6. Budget and Resource Management: Collaborate with the management team to develop and manage the service department's budget. Efficiently allocate resources, control costs, and identify opportunities for improvement.
7. Quality Compliance & Continuous Improvement: Set within the ISO 9001, 14001, and 45001 standards, identify areas for process optimization and efficiency enhancement within the business. Implement best practices to drive continuous improvement initiatives.
8. Vendor and Contractor Relations: Manage relationships with external suppliers, vendors, and contractors. Negotiate service agreements and monitor their performance to ensure high-quality service delivery.
Key Experience & Qualities:
* Previous experience in service delivery management and/or an engineering background. A background of Refrigeration & Air Conditioning would be advantageous.
* Strong project management skills with a proven ability to plan, execute, and deliver on engineering projects and maintenance packages successfully.
* Leadership skills with a passion for mentoring and developing team members effectively.
* Excellent problem-solving and decision-making abilities, especially in high-pressure situations.
* Familiarity with health and safety regulations and ISO compliance standards 9001, 14001, and 45001.
* Experience in budget management and resource allocation is a plus.
* Effective communication and interpersonal skills.
If you are an enthusiastic Engineering professional with a passion for developing and empowering teams, have strong management skills, and experience in service delivery, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Chillflow Solutions!
Benefits:
* 20 Days holiday plus bank holidays per year to start, accruing 1 day per year basis up to 25 days
* Performance bonuses
* Pension
* Regular training and career progression opportunities
* Company vehicle and fuel card
* Specialist tools, mobile phone, and PDA/tablet device
* Company branded clothes & PPE
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Facilities Services
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