We are seeking an experienced Operational Manager to lead our team and ensure seamless event execution at Thirsk Lodge Barns, a premier wedding venue.
As the Operational Manager, you will oversee daily operations, manage staff, and ensure that every wedding and event runs smoothly. You will play a crucial role in delivering exceptional service to our clients and their guests, from the initial planning stages to the final send-off.
Key Responsibilities:
* Oversee all operational aspects of the venue.
* Collaborate with wedding coordinators to understand each couple's vision and ensure all details are executed flawlessly.
* Manage and train staff, ensuring high standards of customer service and performance.
* Develop and implement operational policies and procedures to enhance efficiency.
* Maintain relationships with vendors and service providers.
* Monitor budgetary performance and manage event costs to ensure profitability.
* Address any issues or challenges that arise during events promptly and professionally.
Qualifications:
* Proven experience (minimum 5 years) in operations management in the events / hospitality industry.
* Demonstration of formal training and qualifications.
* Strong leadership skills with the ability to motivate and manage a diverse team.
* Excellent organisational and multitasking abilities.
* Outstanding communication and interpersonal skills.
* Problem-solving mindset with a focus on customer satisfaction.
* Flexibility to work evenings, weekends, and holidays as required.
What We Offer:
* Competitive salary based on experience.
* Opportunities for professional growth and development.
* A dynamic and supportive work environment.
* The chance to be part of creating memorable experiences for couples on their special day.
Job Details:
1. Job Type: Full-time
2. Pay: £34,000.00-£37,000.00 per year
3. Benefits:
* Company pension
* On-site parking
4. Schedule:
* Monday to Friday
* Weekend availability
5. Education:
* Bachelor's (required)
6. Experience:
* Operations management: 5 years (required)
* Hotel / Wedding Venue Management: 3 years (required)
* Bar management: 3 years (required)