Job Description
The Role:
We are looking for a Leasing Executive who lives and breathes experience, embodies our brand values, and who believes 100% that customer service is of the highest importance. Anything less, and it just won’t cut it.
Reporting into the Head of Leasing, you will be a standout individual who has a true passion for delivering exceptional customer service. The perfect candidate will thrive under pressure, demonstrate a passion for leasing, relationship building, and will consistently strive to exceed targets. Experience in the property sector is essential.
In addition to leasing responsibilities, the role will involve various administrative duties, including managing leasing documentation, maintaining accurate records, handling customer enquiries, coordinating appointments, and assisting with reporting and compliance tasks. Strong organisational skills and attention to detail will be key to success in this role.
Excited? You should be.
So what’s the gig?
The remit of the Leasing Executive will include the following, but as a business we are about mucking in, pushing forward and making great things happen, although this list of responsibilities should give you a great idea of the opportunity.
Your bar is set high:
* Build Relationships: We don’t just go through the motions. We are here to create strong and lasting relationships with all of key clients - from property owners to our residents, our success is determined by the strength of these bonds. So get tight with them. Learn about them, take an interest, turn business-as-usual into something truly extraordinary. But most of all? Communicate, keep people updated on the things that they care about.
* Be authentically you: People connect with people, not just brands or businesses. Show your personality, let them see the person behind the emails. Share your stories, your sense of humour, and your quirks. Authenticity is magnetic. Make our viewings an experience that people won’t forget, and more importantly, that they will tell people about.
* Be a professional matchmaker: Strong matches stand the test of time, and we are all about pairing residents with homes that perfectly suit their needs. From sparking that first connection to sealing the deal, you will handle everything; leasing proposals, negotiations, references, and closing the lease.
* Property management: Say goodbye to the same old property management routine, and shake things up. We aren’t about ‘inspect and go’, grab a coffee and have a chat with the residents, spend time onsite with the team and get to know our customers. Use the opportunity to build rapport, build trust. It’s a chance to swap stories, share a laugh, and make sure everything’s cruising along just fine, no stuffy formalities, just good vibes and genuine connections.
* Have a chat: The job isn’t done when someone signs a lease. It’s just getting started, so take the time to engage with residents whenever you can. Listen to their feedback, take it on board, share it with the team and push everyone to constantly review service delivery and continue to raise the bar.
* Know your stuff: Stay ahead of the market by having razor-sharp market insights and being aware of the fluctuations. Make sure you always have one eye on the competition and watch their moves - learn from them and avoid the same mistakes.
* Ultimate multitasker: Handle customer enquiries, schedule & conduct viewings, lock in leases, and build strong relationships. On the admin side, you'll be the master of paperwork, keeping documents organised, coordinating appointments, and making sure no detail goes unnoticed.
You’ve got talent:
* Be an ambassador: Live and breathe our brand values and always stay true to our unique proposition. Never lose sight of or forget what we are here to do.
* Encourage and support: Always be the ultimate MVP. Push your team and the wider business to always exceed expectations, and use your front line knowledge to be raising the experience bar at all times.
* Don’t be a trailblazer: Lead in delivering exceptional experiences that exceed resident and investor expectations.
* Show you can flex: We are a 360 offering, so you will create a seamless resident and investor experience with support and communication for our onsite teams; such as resident move in's and out's and inventories.
Know your numbers:
* Sell, and deliver the dream: Support the growth of the portfolio by onboarding investors, bringing them on the journey, educating them on the proposition, and signing them up to our first-class service. Delivering surprise and delight along the way that really gives them the wow factor.
* Target smasher: Smash those monthly leasing goals by delivering exceptional experiences at every turn. From the first enquiry to move-in, never take your foot off the gas.
Know what you’re saying:
* Clear Communication: Don’t overcomplicate it, be a great communicator - both with the internal team and external clients. Better to tell someone something twice than assume they already know. There are no needs for long over complicated exchanges either - keep it simple, be clear and effective, and obviously keep it friendly.
* Build bonds: Establish strong relationships with internal and external stakeholders through regular communication, ensuring compliance and providing essential performance data.
Play by the rules:
* Be a stickler: Ensure leasing operations comply with company policies, procedures, and housing regulations.
* Legal eagle: Provide necessary legal assistance to investors and residents, including lease restrictions and legal notices.
* Stay in the loop: Keep your knowledge fresh and relevant by attending webinars and conferences about industry updates.
* Care: Collaborate with internal teams to underpin and support clients' and our internal ESG goals, ensuring alignment to meet long-term sustainability targets.
Personal Specifications:
Our type of person will be an OG when it comes to delivering world class customer experience. Here is what we are looking for in our dream candidate.
* Experience of delivering a world class customer experience for a range of customers and service models
* Experience of driving quality and compliance across an organisation, delivering the highest standards of customer service.
* Industry/competitor knowledge.
* You will have leasing experience within the Residential sector, having circa 1-5 years’ experience.
* Propertymark member with a minimum qualification of Level 3 is not essential but desirable.
Having the experience is important - but being the right fit is crucial, bring your personality, but hold the ego, these are the traits we want to see in you.
* Able to work with autonomy and demonstrate initiative
* An inspiring team player
* Bring and champion market best practice
* Up for change and can adapt easily
* Thrives in a fast-paced environment
* Confident and proactive approach
* The highest level of communication skills with the ability to be able to negotiate with a range of stakeholders including customers and internal teams
* Able to provide and analyse data to drive performance
* An ethos of continuous improvement
As much as we want you to love working with us, we don’t expect you to do it for nothing, here is what’s in it for you:
* Competitive salary
* 25 days annual leave
* Pension Scheme
* Family friendly policies
* Gym membership discounts, cycle2work, health cash plans and more
Equal Opportunities
It is the Company's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Company will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.