We are seeking a skilled and motivated Assistant Team Leader to join our First Response Team within a growing claims management business. This role offers an opportunity to make a real impact by supporting and developing a high-performing team while driving operational success. The Role: You will assist in managing the day-to-day operations of the First Response Team, supporting the Team Leader to achieve business objectives and ensuring compliance with industry standards. Key responsibilities include: Leading, motivating, and developing team members to meet performance targets. Reviewing claims to improve efficiency and conversion rates. Supporting training needs and carrying out team training when required. Ensuring compliance with regulatory guidelines. Handling client complaints and resolving issues effectively. Contributing to process improvements and operational projects. Location & Hours: This hybrid role combines 3 days in the Uxbridge office with 2 remote working days. Working hours are Monday to Friday, either 8am-4:30pm or 9:30am-6pm. What We Are Looking For: Proven experience in team leadership, people management, and performance development. Strong communication skills and the ability to make sound decisions under pressure. A professional and proactive approach, with excellent organizational and problem-solving abilities. A background in claims management, automotive, or insurance is a plus but not essential. Strong IT skills, including Excel and Outlook. What We Offer: Salary: Up to £32,000 with additional commission opportunities. Holidays: 25 days plus bank holidays, with the option to purchase additional days. Benefits: Workplace pension (up to 5% matching). Life Assurance (4x salary). Healthcare Cash Plan. Regular team meetings, recognition schemes, and social events. Clear progression opportunities and hands-on coaching for professional development. If you are a dedicated individual with the skills and experience to succeed in this role, we look forward to receiving your application.