Tuesday, February 11, 2025
Key Responsibilities: (Supporting the Operations Manager)
New Marketplace Setup & Integration:
* Research / identify potential new marketplaces that align with the growth strategy.
* Assist in the setup and registration process for new marketplaces, including the creation of seller accounts, legal compliance, tax setup, and payment systems.
* Assist in ensuring all technical requirements, such as API integrations, are completed for seamless operation with company systems.
* Collaborate with the IT or external tech support team to troubleshoot any platform integration issues.
Launch Preparation, Testing and Coordination:
* Conduct thorough testing to ensure listings are displayed correctly and transactions are functioning smoothly before the official launch.
* Coordination with Internal Teams:
* Liaise with the product, marketing, and logistics teams to ensure all product information, pricing strategies, and inventory details are accurately reflected.
* Collaborate with marketing to align promotional campaigns and product launches.
Reporting & Optimization:
* Monitor the performance after launch, track KPIs such as sales, traffic, and engagement.
* Assist in analyzing the performance of new marketplaces, identifying areas of improvement, and suggesting adjustments for better growth and visibility.
* Provide regular reports on new marketplace performance to the marketplace manager and leadership team.
* Assist with any customer inquiries or issues that arise during the early stages of marketplace integration.
* Support any third-party sellers (if applicable) with onboarding, account setup, and training to ensure their success on the platform.
* Stay updated on new developments, trends, and regulations across various marketplace platforms.
* Suggest improvements to the setup process for future marketplace expansions, based on lessons learned from previous launches.
Experience:
* 1-2 years of experience in e-commerce or online marketplace operations, with a focus on account setup or integration being a strong advantage.
* Familiarity with different marketplace platforms and their seller requirements.
* Experience with API integrations, marketplace software, or other technical tools.
Skills:
* Strong organizational skills and attention to detail.
* Excellent problem-solving skills and a proactive approach to challenges.
* Basic technical understanding of marketplace integrations, APIs, or e-commerce platforms.
* Ability to work collaboratively with cross-functional teams.
* Proficiency in Excel and basic data analysis to track performance.
* Strong communication skills to manage internal coordination and marketplace vendor relationships.
Clarks shoes have been defining high street fashion for almost 200 years. Just because our brand has an amazing history, though, that doesn’t mean we’re not looking to the future. As Clarks expands into new markets, ecommerce is an increasingly important area of our business. That’s why we’re looking for a new Ecommerce Marketplace Assistant to help make sure that we’re getting the best out of our ecommerce partners, ensure we’re always optimised to deliver the most unique and profitable customer experiences and, as importantly, to help drive our strategy forward.
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