Job Description
We are seeking a skilled Complaints Handler to join our team at Michelle Denny Recruitment. The ideal candidate will have excellent communication and problem-solving skills, with the ability to investigate and resolve customer complaints effectively.
Key Responsibilities:
1. Receive and respond to customer complaints through various channels, ensuring prompt and accurate resolutions.
2. Actively listen to customers, analysing complaints thoroughly and liaising with multiple departments as needed.
3. Provide feedback to relevant departments for process improvements, identifying recurring issues or trends in customer complaints.
4. Record keeping effectively for correspondence with customers and departments, maintaining accurate records and documentation.
Requirements:
* Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.
* Strong problem-solving and analytical skills, with the ability to investigate and resolve complex issues.
* Proficient in customer service principles and practices, with a focus on customer satisfaction.
* Ability to have challenging conversations internally and externally, maintaining a professional demeanor in stressful situations.
What We Offer:
As part of our team, you will have the opportunity to work with a dynamic and supportive business, with a highly competitive salary of up to £30,000 plus benefits and future progression opportunities.