Job Summary
The Nursing Home Operations Manager role at Barchester Healthcare is a demanding yet rewarding national position. The successful candidate will support care homes across the North Division, providing inspirational leadership to home teams and ensuring the delivery of high-quality care for residents. This role requires significant experience in senior operational and leadership roles within the care home setting, along with a strong understanding of regulatory requirements and a proven track record of improving care quality and driving operational efficiencies.
Main Duties of the Job
As a Nursing Home Operations Manager, you will travel across and support your patch to help Barchester Healthcare deliver the high standards they are known for. You will work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that meet the needs of residents. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within the care homes. You will also be committed to getting the teams to the very best clinical standards through learning and development programmes.
About Us
Barchester Healthcare is a leading provider of high-quality care and support services in the UK. They operate a network of care homes and retirement villages across the country, delivering personalised care and support to their residents. Barchester is dedicated to creating a positive, enriching environment for their residents, where they can live happily and healthily.
Date Posted: 14 February 2025
Pay Scheme: Other
Salary: Depending on experience. Salary expectations will be discussed at interview stage.
Contract: Permanent
Working Pattern: Full-time, Part-time
Reference Number: 1241501343
Job Locations: Barchester Healthcare, Alcester, B49 6LN
Job Responsibilities:
We are currently seeking a Nursing Home Operations Manager to join our team and support homes across our North Division. As a Nursing Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that ensure our residents' needs are met. You can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position that requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:
1. Generous starting salary
2. £7,500 annual car allowance
3. All mileage and expenses paid
4. 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
5. Up to 8% employer's pension contribution
6. Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
7. Access to a wide range of retail and leisure discounts at big brands and supermarkets
8. Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
9. Confidential and free access to counselling and legal services
Required Experience and Qualifications:
* Passionate about providing high-quality care and improving the lives of residents
* Registered Nurse (RN) qualification or equivalent professional experience
* Significant experience in a senior operational/leadership role in a care home setting
* Turnaround home management experience
* Significant experience in managing budgets, financial planning, and cost control
* Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
* Strong track record of improving care quality and driving operational efficiencies
* Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
* Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
* Full UK driving licence, with the ability to travel regularly and stay away from home
Role and Responsibilities:
* Take on General Manager responsibilities and become a CQC Registered Manager if needed
* Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
* With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
* Manage all sales enquiries and proactively promote the home in the local community
* Build a culture of robust performance management
* Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
* Demonstrate determination to deliver quality care
* Build close and trusting relationships with residents and their loved ones
This is a demanding but rewarding national role that could see you based anywhere across Northern England.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration:
Applicants must have current UK professional registration.
Employer Details:
Employer Name: Barchester Healthcare
Address: Barchester Healthcare, Alcester, B49 6LN
Employer's Website: https://www.barchester.com/
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