Social network you want to login/join with:
Client:
Location:
Oxford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e0b9ac7331e8
Job Views:
6
Posted:
09.02.2025
Expiry Date:
26.03.2025
Job Description:
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier.
Who we are:
We believe we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Viator, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel.
Viator is looking for a Japanese supplier support advisor to join our support team. The supplier support team is a global team that provides support to tour providers around the globe assisting and coaching them in delivering quality products that can be sold on Viator and Tripadvisor. The Japanese supplier support advisor will also answer questions from tour operators across several channels including email, chat, and phone.
What you’ll do:
* Use web-based content management systems to review and optimize tour and activity products on TripAdvisor.
* Review rates, availability, and operational terms of products to ensure accuracy and clarity.
* Review, edit and rewrite product descriptions, ensuring they adhere to TripAdvisor standards.
* Ensure accurate and comprehensive categorization of tour and activity products across points of sale.
* Ensure successful connectivity between supplier reservation systems and TripAdvisor systems.
* Provide guidance to suppliers for optimization of products for online distribution.
* Provide real-time support via live chat and telephone.
* Answer questions from suppliers related to their account, products, and bookings.
* Coach suppliers to utilize self-service tools to manage their bookings and update inventory and product details.
* All other duties assigned.
What we need from you:
* Native speaker of Japanese.
* Fluent in Japanese – both written and oral.
* Excellent communication skills (both written and oral) in English.
* This position requires flexible work hours based on scheduling needs and customer demands.
* Ability to work independently and make good decisions based on the business needs.
* Experience with Google Docs, CRM tools (preferably Salesforce) and online systems.
* Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through.
* Team player with a positive attitude who thinks as a business owner would.
* A minimum broadband connection of 25MB download speed and 10MB upload speed is required.
* A home environment free from background noise, with the ability to connect equipment directly to the router/modem using an Ethernet cable.
* Ability to cope well in a high pressure environment while maintaining high quality outputs.
* Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.
* Associate degree or equivalent combination of 3+ years of customer service experience.
Perks of Working at Viator
* Competitive compensation packages.
* “Work your way” with flexibility to suit your lifestyle.
* Flexible schedule.
* Donation matching.
* Tuition assistance.
* Lifestyle benefit.
* Travel perks.
* Employee assistance program.
* Health benefits.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [emailprotected] and let us know the nature of your request.
#J-18808-Ljbffr