Bid Adviser - Customer Service & Account Management Company Overview Thornton & Lowe is a leading bid consultancy specialising in helping small and medium businesses win public sector contracts. With a dynamic team of in-house bid professionals, we are committed to delivering exceptional services. You will receive training in bidding and procurement, and you will be supported by an expert team with a focus on continuous improvement. We have been delivering our services for over 14 years and you will be joining an existing and high performing team. Position Summary As Bid Adviser, your key responsibility is making regular contact with existing clients. You will be contacting clients to: Develop strong working relationships Review satisfaction Advise and signpost Provide information about services in order to generate sales and best support the client. This will also involve: Collaborating with others in the team to obtain client requirements and intelligence Handling incoming calls Accurately completing the associated administration, reporting and feedback Email management. To do this you will work closely with Head of Bids Managing Director Operations Director Development Director Communications Manager Business Development Manager. Success in this role is measured by Customer service excellence Hitting and exceeding monthly targets Professionalism, energy and passion for the role and our customers Accountability. Experience and skills In this role, you will be an ambassador for the business, speaking to our highly-valued clients who expect a responsive and high-quality service and the associated communication with this. Customer service skills and a desire to help our clients are critical. You will also want to learn, develop and continually improve. A personal mission to offer an excellent service is essential. We believe the skills and experience required to do this include: Passion Accountability A thirst for knowledge and development High energy, positive attitude 2 years’ experience in a customer service-related, account management or B2B sales role preferred, with familiarity updating and maintaining a CRM Desire to build sales, customer service and consultancy skills Advanced understanding of telephone sales principles and techniques Excellent written and verbal communication skills Prior experience or familiarity with bidding and procurement processes is desirable (not essential) Polite and professional at all times Multi-tasking - being able to work to planned tasks and still respond reactively and positively to new opportunities Good computer skills including, but not limited to, "MS Office" applications, Gmail, Dropbox Self-motivated attitude. Expected hours: 37.5 per week Benefits Casual dress Company events Company pension Employee discount Employee mentoring programme Flexitime Health & wellbeing programme Profit sharing Sick pay Store discount Work from home Schedule Flexitime Monday to Friday No weekends Supplemental pay types: Bonus scheme Yearly performance bonus Education A-Level or equivalent (preferred) Experience Account management / Sales: 2 years (required)