Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, and spacious event spaces. Wellness will also be an integral part of the resort experience, featuring a gym, a spa, and a Kid Club.
Job Description
1. Provide supervision to Reservations Staff, ensuring department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
2. Ensure information provided to guests is accurate and individualized.
3. Coach agents in areas of up-selling, cross-selling, and ongoing skill set knowledge.
4. Monitor day-to-day operations to ensure call volumes are managed efficiently, administrative duties are completed, and productivity is maximized.
5. Assist in preparing daily, weekly, and monthly reports.
6. Assist in the coordination of new rate offers, including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing.
7. Ensure smooth shift changes with proper pass-on to the next shift.
8. Report any equipment failures/problems & repair requests to the Maintenance Department.
9. Respond to inquiries about hotel products and services by telephone, fax, and email according to standard guidelines.
10. Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features to promote its products and services.
11. Coordinate and communicate with all other departments to ensure a smooth operation.
Qualifications
1. Diploma education.
2. Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing.
3. Excellent reading, writing, and oral proficiency in the English language.
4. Proficient in MS Excel, Word, & PowerPoint.
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