Summary
Are you ready to take your career to the next level in a dynamic, fast-paced environment? We are seeking a motivated and enthusiastic individual to join our team. This is an exciting opportunity to join Elcom Ltd, gain practical experience, develop professional skills & be part of a forward-thinking organisation at the forefront of the industry.
Wage
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am – 5.30pm
37 hours 30 minutes a week
Start date
Monday 21 April 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
At Elcom Ltd, we are committed to fostering a supportive and engaging work environment where you can grow and thrive. As a Business Administration Apprentice, you will play a key role in supporting the day-to-day operations of the business, learning about the various aspects of administration, and contributing to the overall success of our organisation.
Duties will include:
* Managing Administrative Tasks: Organising and maintaining files, records and documents, both digitally and physically
* Data Entry: Inputting and updating information into databases and management systems, ensuring accuracy and efficiency
* Customer Service: Handling customer enquiries via phone, email, or in person, providing assistance or redirecting to relevant departments
* Scheduling and Diary Management: Organising meetings, appointments, and events for senior staff, and coordinating calendars to ensure effective time management
* Communication: Drafting and responding to emails, letters, and other written correspondence, ensuring clear and professional communication
* Office Supplies and Stock Management: Managing the inventory of office supplies, ensuring stock levels are maintained and ordering new supplies when necessary
* Supporting Financial Processes: Assisting with invoicing, order processing, and managing basic financial records
* Report Preparation: Preparing reports, presentations, and documents as needed, ensuring they are accurate and delivered on time
* Organising Travel Arrangements: Coordinating travel bookings, accommodation and transport for staff members
* Supporting HR Tasks: Assisting with recruitment, onboarding and employee records management
* Managing Office Systems: Assisting with the maintenance of office equipment, liaising with suppliers for servicing or repairs
* Supporting Project Management: Helping with the planning, execution and monitoring of projects, ensuring deadlines and goals are met
* Liaising with External Stakeholders: Communicating with suppliers, clients and other external parties, ensuring smooth and effective business relationships
* Maintaining Compliance: Ensuring all administrative processes and activities comply with company policies and industry regulations
* General Office Support: Providing general assistance to team members and departments, ensuring the smooth day-to-day running of the office
The above duties may vary depending on the specific needs of the organisation.
Where you’ll work
UNIT 9A
1487 MELTON ROAD
QUENIBOROUGH
LEICESTER
LE7 3FP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LOUGHBOROUGH COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Within the first 15 months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
* Online portfolio to update with learning and development completed onsite
* Support from a Trainer/Assessor who will visit apprentice(s) in the workplace
Requirements
Essential qualifications
GCSE in:
* 4 GCSE's including Maths and English (grade C / 4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Initiative
* Patience
Other requirements
Loughborough College will be shortlisting applications on behalf of Elcom Ltd. Please check emails regularly for updates on your application. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with Elcom Ltd.