Key Holder I - KS UK Braintree (37.5 Hours)
Kate Spade
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy.
Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
Responsibilities
Client & Service Expert
* Develop strong product knowledge across all categories;
* Ensure exemplary customer service by delivering the ultimate Kate Spade experience;
* Develop a personal clientele through effective use of selling skills, proactive client outreach, and use of client book.
Building Brand Equity
* Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to the customer;
* Demonstrate interest and ability to work as part of a team.
Operational Excellence
* Execute operational tasks as per company directives;
* Accurately process all POS transactions;
* Adhere to and apply visual directives, ensuring that store standards are executed daily;
* Heightened responsibility as Keyholder for the store.
Skills and Abilities Required
* Professional selling skills and exceptional interpersonal skills;
* Prior luxury goods experience preferred;
* Proactive ability to multi-task and prioritize;
* Works well in a team environment.
Competencies
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
* Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport and constructive relationships.
* Learning on the Fly: Learns quickly when facing new problems; open to change.
* Perseverance: Pursues everything with energy, drive, and a need to finish.
* Dealing with Ambiguity: Can effectively cope with change; can decide and act without having the total picture.
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