Summary of role
We have a fantastic opportunity for a Night Shift Planner/Co-ordinator to join a team based near LHR, to be part of their experienced and growing team.
The Planner will be required to be an efficient, competent, and committed member of the 24/7 Planning Team, working collaboratively with all operations to deliver the shared aim of consistently excellent service delivery for their customers.
This shift is key to their ongoing service provision, as you will be the main link between the daytime and the night shift, then into the following day. The shift is a cross-over, as you will be heavily involved with the plan for the coming night and also the next day. You will ensure that the plan is seen through, making any necessary adjustments required before passing this on in detail to the oncoming Day shift supervisor.
You will deal directly with team members, customers, service partners both in the UK and worldwide, and of course, our extensive team of drivers. Every single shift is different, with a wealth of problems and challenges to overcome, so the right person will thrive in an environment where you need to be mentally agile and have the attitude to succeed.
This is a permanent role working 4 on 4 off shifts, starting at 19:00 hours and finishing at 07:00 hours the following morning. There will also be opportunities to work overtime.
Main Requirements
1. Excellent verbal and written communication skills
2. Excellent attention to detail
3. Excellent customer service awareness and fulfilment
4. Excellent ability to problem-solve
5. Ability to cope with pressure and fast-paced change
6. Ability to work well, both individually and as part of a team
7. A good understanding of the transport industry and also driver legislation
8. An excellent command of both UK and Continental European geography
9. Background knowledge in several modes of freight movement, particularly airfreight
10. Good IT skills with Office-based software knowledge
11. Transport Planning: 2 years experience required
12. EU to UK Customs and ETSF procedures: 1 year experience required
13. Air Cargo and HGV driver management: 2 years experience preferred
14. Good communication skills, ability to work alone & as part of a team
15. Applicants should be of a clean & smart appearance
The successful applicant will be offered a salary of GBP 40k basic.
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