Job summary This role involves providing clerical and telephone support to the Advice Line and PHN services in Stockport. Responsibilities include managing clinic appointments, processing correspondence, and maintaining patient records using various IT systems. The role requires handling sensitive and confidential information with care. Main duties of the job To provide telephone and clerical support to the Advice Line and PHN service across Stockport To provide a full range of clerical duties to support the clinical teams, including making clinic appointments, processing and filing correspondence IT Skills using a range of systems and processes. About us We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you. If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service. Benefits we offer to you: o Between 27-33 days of annual leave plus bank holidays o NHS pension scheme membership o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further o NHS Staff discounts o Cycle to work scheme o Salary finance - for loans, savings, budget planning and tips on managing debt o Stockport Credit Union- for local financial advice Date posted 13 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata per annum Contract Permanent Working pattern Part-time Reference number 362-A-24-6862914 Job locations Shaw Heath Health Centre Stockport SK3 8DN Job description Job responsibilities To provide a full range of clerical duties as directed by the Information and Clerical Support Co-ordinator and advice Line Team Leader using IT skills including spread sheets, word processing, emails, electronic patient record processes, scanning and retrieval of information using a variety of systems. To manage telephone calls to the advice line, processing these from professionals and families, directing to the advice line team for response where appropriate. General office administration including filing and the management of electronic and paper information To work as part of a team and to carry outs tasks set by the line manager or Advice Line Team Leader. To have an understanding of GDPR, Patient confidentiality, Risk Management and Health and Safety Procedures and guidelines. To manage the generic email box, ensuring appropriate communication response and dissemination and processing of client information To advise the HV/SN, Team Leader of any concerns relating to safeguarding of risk to vulnerable adults in line with policy The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16 Job description Job responsibilities To provide a full range of clerical duties as directed by the Information and Clerical Support Co-ordinator and advice Line Team Leader using IT skills including spread sheets, word processing, emails, electronic patient record processes, scanning and retrieval of information using a variety of systems. To manage telephone calls to the advice line, processing these from professionals and families, directing to the advice line team for response where appropriate. General office administration including filing and the management of electronic and paper information To work as part of a team and to carry outs tasks set by the line manager or Advice Line Team Leader. To have an understanding of GDPR, Patient confidentiality, Risk Management and Health and Safety Procedures and guidelines. To manage the generic email box, ensuring appropriate communication response and dissemination and processing of client information To advise the HV/SN, Team Leader of any concerns relating to safeguarding of risk to vulnerable adults in line with policy The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16 Person Specification Education and Qualifications Essential English, Maths GCSE (A-C)/ O'Level or equivalent NVQ level 2 or above in a relevant subject - IT/ Administration/ Business Desirable Relevant administrative qualification eg RSA/ keyboard skills/ ECDL Knowledge Essential knowledge of a range of administrative procedures Desirable knowledge of NHS Systems EMIS, PAS and Synergy Experience Essential Previous clerical/ administrative experience Experience of general office duties Desirable Experience of working in a health care setting Experience of working with general public Skills and abilities Essential Communication skills IT skills including MS office, data inputting and scanning Person Specification Education and Qualifications Essential English, Maths GCSE (A-C)/ O'Level or equivalent NVQ level 2 or above in a relevant subject - IT/ Administration/ Business Desirable Relevant administrative qualification eg RSA/ keyboard skills/ ECDL Knowledge Essential knowledge of a range of administrative procedures Desirable knowledge of NHS Systems EMIS, PAS and Synergy Experience Essential Previous clerical/ administrative experience Experience of general office duties Desirable Experience of working in a health care setting Experience of working with general public Skills and abilities Essential Communication skills IT skills including MS office, data inputting and scanning Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Stockport NHS Foundation Trust Address Shaw Heath Health Centre Stockport SK3 8DN Employer's website http://www.stockport.nhs.uk/ (Opens in a new tab)