Fortice Manchester, England, United Kingdom
User Researcher [SC Cleared]
Joining this globally recognised management consultancy as a user researcher, you will work with public sector end clients to help design and build digital services with the end user in mind. You will delve into the users' needs, pain points and experiences to inform decision-making.
Experience with GDS and working with UK Public Sector customers is highly desired.
SC Clearance is needed upon application.
Responsibilities:
* Planning, designing and carrying out user research activities that help teams get a deep understanding of the users' desires, pains, needs and experiences.
* Aligning user research activities to inform decision-making and action.
* Helping educate internal stakeholders on qualitative and quantitative research methods, appreciate their limitations and when to apply them appropriately.
* Analysing research data and synthesizing findings.
* Communicate research findings concisely and convincingly across the business.
Your experience:
* You understand and have experience with a range of user-centred practices. You can work with colleagues to plan and do continuous user research as a multidisciplinary team.
* You have GDS experience across different phases of assessment.
* You can turn research data into clear findings that inform decisions.
* You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.
* You can plan user research for complex user journeys and advise colleagues on the choice and application of research methods.
* You can formulate hypotheses, gain insights from data and user research and make decisions on findings.
* A psychology degree would be highly beneficial.
What's in it for you?
* Flexible working - primarily remote, with expensed client visits from your base office if/when needed.
* Working with a diverse and inclusive team.
* Learning & Development - formal training, mentoring and certifications.
Equality and Inclusion:
Fortice is committed to creating diverse and inclusive teams. Fortice strongly encourages people of all identities and communities to apply to the roles we advertise, it may well be that you could be more suited to a different opportunity. Regardless of background, race, religious beliefs or sexual orientation, Fortice exists to enable good people, to do better work with greater outcomes.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting and Research
Industries
IT Services and IT Consulting
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