Job Title: Cloud Support Engineer
We are seeking a highly skilled Cloud Support Engineer to join our team at ESG. As a Cloud Support Engineer, you will be responsible for providing technical support and maintenance for our Private Cloud infrastructure, ensuring the smooth operation of our systems and services.
Key Responsibilities:
* Deploy and configure infrastructure via configuration management tools and associated tool kits across Physical Datacentres and Public Cloud platforms.
* Demonstrate knowledge of the ESG product suite to facilitate the deployment of applications on a customer's environment.
* Installation, configuration and maintenance of software applications to internal test environments.
* Installation, configuration and maintenance of software applications on customer environments.
* Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements.
* Patching and vulnerability management of computer systems.
* Management of, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools.
* Monitor systems and identify performance issues proactively.
* Test all changes to networks, hardware, software, and hosted applications.
* Resolve issues and prepare status reviews and reports.
* Maintain the necessary project plans and documentation of all system builds and modifications.
* Interact and coordinate with vendors, suppliers, distributors and contract consultants.
* Maintain a good working knowledge of current infrastructure and future trends.
Requirements:
* Degree in Computer/IT related discipline.
* Microsoft Certifications (MCSE) or MCP in relevant subject.
* CompTIA A+ certification.
* ITIL.
About ESG:
ESG is an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We are eager to hire a Cloud Support Engineer who is keen to learn, is a goal-oriented self-starter and who will take ownership of the position. You will be joining a team who are responsible for effective provisioning, installation/configuration, operation, & maintenance of systems, hardware, software & related infrastructure which make up our Private and Public Cloud SaaS platforms.
We offer a range of benefits including Life Assurance, Health Cash Plan, Enhanced Maternity Leave, Enhanced Paternity Leave, Holiday buy scheme, Employee Assistance Programme, Discounted Leisure Memberships, Cycle to work scheme, EV & Hybrid Car Scheme, Long Service Awards, and Private Medical Insurance.