Account / Project Manager
Crewe
£35,000 - £38,000 per annum
Hybrid
We are looking for an experienced Account Manager to join our team in a hybrid Account/Project Manager role based in Crewe. Servicing and offering tailored solutions to a variety of local and country wide businesses to achieve their goals, objectives and vision whilst continuing to support with the maintenance of existing solutions via retainer agreements. More specifically, you will:
Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.
Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.
Track project costs ensuring that the project remains within the initial estimates.
Hold scrums with internal development and testing resources to ensure that resources are aware of their priorities.
Apply firm but fair judgement in sensitive situations, for example, when a client’s requirements exceed their budget, and feature creep.
Hold update calls with clients (usually via video call) to advise on the progress of tasks.
Keep internal resources (including Directors) updated on the progress of projects, raising any concerns and providing ideas to resolve any issues.
Maximise account revenue by spotting opportunities for further design and development work, and up selling the ...