Director of Practice Management - Private Acute Healthcare
Location: National / Remote - Service will be commissioned based on Job Seeker
Salary: £115,000 - £140,000 + Discretionary Bonus + Standard Benefits Package
About the Role
Compass Associates are delighted to be partnering with a leading private acute hospital group in the UK, which is developing an innovative new practice management business. This is an exciting opportunity for an experienced, autonomous leader to establish and run the organisation from the ground up.
Reporting directly to the CEO, the Director of Practice Management will design and implement a comprehensive in-house solution aimed at improving patient access, streamlining administrative processes, and enhancing the overall patient experience. The role will also involve overseeing doctors' administrative needs, including secretarial support, billing, and integrating a sophisticated IT system for scheduling and record management.
This is a key leadership role within a new business that will support a network of over 300 doctors across South England It requires a strategic thinker with strong process-driven expertise, a commercial mindset, and an ability to manage relationships across multiple stakeholders, including doctors, patients, and internal teams.
Key Responsibilities
* Develop and implement a customer access strategy and an end-to-end process solution for key administrative processes.
* Negotiate and select a bespoke IT system provider to integrate with the company’s central system.
* Design a saleable proposition to market to internal doctor partners, with potential to expand the business by working closely with doctors to further enhance service offerings.
* Work with the facilities team to select an office location and set up a local hub.
* Lead the hiring and onboarding of key admin staff, creating a culture of customer excellence.
* Report directly to the CEO and manage multiple stakeholders, balancing business needs and team objectives.
* Develop and drive a guest experience strategy to enhance the doctor and patient experience.
* Foster relationships with doctors to support the growth of their practices, with a strong focus on local market dynamics.
* Innovate and expand the business, exploring new propositions and growth opportunities as new centres are launched.
Ideal Candidate
* Strong strategic thinker with experience in designing comprehensive administrative solutions, potentially from backgrounds such as health insurers or similar roles.
* Experience in managing complex processes and stakeholder relationships, with a particular focus on customer service and relationship management.
* Proven track record in driving continuous improvement and commercial growth, with a strong focus on delivering value for doctors and patients.
* Medical or private healthcare experience is desirable but not essential.
* Good understanding of the local market and customer needs.
1. Role Expectations in the First 12 Months
* Develop a customer access strategy and end-to-end process solutions.
* Select and integrate an IT system that enhances operational efficiency.
* Create a marketable proposition to internal doctor partners and expand service offerings.
* Set up an office and hire key administrative staff, with a focus on customer excellence.
* Manage and report to the CEO on business performance and stakeholder relations.
* Drive business growth with innovative propositions and expand the customer base.
Interview Process
* First Round: Initial interview with the Development Director, to assess cultural fit and candidate background.
* Second Round: Interview with (CEO) and (CCO) for further evaluation of the candidate's suitability.
* Third Round: Interview with senior leadership team, including further testing and assessment of skills.
Compensation
* Salary range: £115,000 - £140,000 per annum.
* Discretionary bonus based on personal and company performance, paid in cash and shares.
* Standard company benefits package.
How to Apply
If you are a driven and strategic leader, ready to help create and grow a new business, we want to hear from you. To apply, please send your CV and application to Stuart Cousins at scousins@compassltd.co.uk.
Please note, due to the nature of this role it is essential that you have experience of working in a healthcare setting performing like for like or similar roles. Candidates who do not meet this criteria will be rejected.
Please note: Compass Associates are acting as a recruitment agency on behalf of the hiring company, and all applications will be handled in strict confidence.