The post holder will work as a member of the Healthcare Team, offering directed treatments to meet the needs of patients under indirect supervision of the Registered Practice Nurse and/or General Practitioner. The post holder will receive, assist and direct patients in a courteous, efficient and effective way, utilising excellent communication skills. They will at all times project a positive and friendly image to patients and other visitors, either in person or over the telephone. Responsibilities:- Clinical To provide high quality patient care to the Practice population as directed by the Practice Nursing Lead, and communicate this effectively and appropriately within the clinical Practice team. To work as a supervised member of the healthcare team, performing delegated nursing duties and have the insight and confidence to recognise and work at all times within the boundaries of safe Practice based on your own competence and the limitations of the HA role. Measurement and Investigations Provide a phlebotomy service. Blood pressure, pulse rate and rhythm, respiratory rate, temperature, height and weight, waist circumference and body mass index, compression stocking measurement. Urinalysis and preparation of specimens for Path lab investigation. Blood glucose measuring and near patient lipid screening. Dressings/Wound Care including Doppler and compression bandaging. Administrative/Educational Contribute to the assessment of service needs. Managing and organising individual patient consultations. Recording and reporting in accordance with Practice protocol. Attend staff meetings. Support the Practice clinical governance agenda. Maintaining any stock and equipment in accordance with practice protocol. Identify changes to clinical practice that are required to implement evidence Practice Guidelines. Participate in continuing education, maintaining clinical competencies. OTHER:- This job description is neither exhaustive nor exclusive, and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or Practice Manager. Confidentiality:- In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence, and have the right to expect staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. HEALTH & SAFETY:- The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice health and safety policy, to include:- Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards. Reporting potential risks identified. EQUALITY & DIVERSITY:- The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, cares and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. PERSONAL/PROFESSIONAL DEVELOPMENT:- The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. QUALITY:- The post holder will strive to maintain quality within the practice, and will:- Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. COMMUNICATION:- The post holder should recognise the importance of effective communication within the team and will strive to:- Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:- The post holder will:- Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect their own work. Participate in audit where appropriate.