Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.
This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with ther remaning 4 at home.
About the Role
Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities.
Key Responsibilities
* Provide expert technical support during the software implementation process.
* Log, investigate, and resolve client issues promptly and effectively.
* Become a subject matter expert on our products.
* Prepare accurate and comprehensive project and technical documentation.
* Implement and maintain a robust project methodology and process across the organisation.
* Deliver training sessions to clients’ technical teams and end users.
* Proactively solve problems, thinking on your feet to resolve customer challenges.
Experience
* At least 3 years’ experience in a similar role
* Experience with server and desktop operating systems and hardware, as well as SQL Server capability
* Flexible approach to working hours
* Experience in the contact centre environment, either technically or operationally
* An IT qualification
* SQL skills
* Cloud implementation experience