Job summary If you are creative, a dynamic thinker and want to influence people to develop similar proactive ideals, The Royal Wolverhampton NHS Trust is the place for you. As a Community Healthcare Assistant at the Virtual Ward you will be expected to work with the wider MDT team and support the day to day caseload for admission, review and discharge. Troubleshoot, safety net and make clinical decisions to keep patients safe at home with the support of your clinical leads. Please note this vacancy role requires face to face patient management as well as virtual management and therefore the team members will be expected to conduct face to face assessments in line with patient/ caseload needs. Main duties of the job Assess patients' holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance. Be required to use tact and persuasive skills in order to gain the patient's co-operation in their care management plan. Be aware of assistive technology and utilise where appropriate.ie (Luscii, TekiHealth, Docobo). The post holder will be expected to utilise technology to support the role, including undertaking online and video consultations with patients. Ensure patient held records are completed for each point of contact and inputting escalation on Clinical Web Portal on a daily basis. Please note this role involves remote monitoring of patients as well as face to face visits in the patients home. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly. Date posted 18 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number 225-DIV3-6785367 Job locations Science Park Coxwell Avenue Wolverhampton WV10 0QP Job description Job responsibilities Overview of the role will be the following: Virtual ward software monitoring of patients Identifying and proactively onboarding patients on the virtual ward caseload To work as part of a team and the wider MDT Good wide range of assessment skills Teaching and inducting of new starters and students Being part of n MDT meetings Support with projects and service improvement Develop long term condition management skills and knowledge Face to face contact with patients to assessments and base line observations. Being organized and a role model to others Please refer to the vacancy job description and person specification and contact the senior sister of the team. Job description Job responsibilities Overview of the role will be the following: Virtual ward software monitoring of patients Identifying and proactively onboarding patients on the virtual ward caseload To work as part of a team and the wider MDT Good wide range of assessment skills Teaching and inducting of new starters and students Being part of n MDT meetings Support with projects and service improvement Develop long term condition management skills and knowledge Face to face contact with patients to assessments and base line observations. Being organized and a role model to others Please refer to the vacancy job description and person specification and contact the senior sister of the team. Person Specification Community Experience Essential NVQ level 3 Driving Licence Desirable Community experience Interest in long term conditions Essential Experience in long term conditions within acute/ community setting Desirable Qualification in relation to long term conditions Person Specification Community Experience Essential NVQ level 3 Driving Licence Desirable Community experience Interest in long term conditions Essential Experience in long term conditions within acute/ community setting Desirable Qualification in relation to long term conditions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Royal Wolverhampton NHS Trust Address Science Park Coxwell Avenue Wolverhampton WV10 0QP Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)