Job Title: Assessment Coordinator Location: Office-based - Staines, hybrid available after probation. Salary : £26,000 Reports to: Customer Service Team Leader/Assistant Team Leader Job Purpose: To provide administrative and logistics support to the accreditation sections for defined customers and/or assessment managers. This role involves processing administration tasks defined by the accreditation cycle at a pace, quality, and efficiency that exceeds customer and internal expectations and KPIs. Key Responsibilities: Provide a point of contact for customers and external enquirers, taking ownership of enquiries and responding with relevant information to ensure high-quality customer service. Progress defined administration tasks to completion in support of the accreditation cycle, in line with internal processes, providing an efficient and professional service to customers. Coordinate witness assessment visits, liaising between customers, assessment managers, and contracted assessors & experts. Manage overdue and due visits, promptly escalating issues as necessary. Actively monitor, progress, and resolve key processes associated with the accreditation cycle, taking effective action to resolve any overdue items through collaboration and liaison with relevant parties. Coordinate with other staff members to ensure continuous operational cover and consistency of operations at all times. Maintain accurate and up-to-date internal records, files, and databases to ensure efficient retrieval of information. Process any additional tasks as agreed with the Line Manager in an efficient and timely manner, in line with internal processes. Benefits: Holidays : 25 days of holiday plus bank holidays. Pension : Auto-enrolment pension scheme. Life Assurance : Coverage at 3 times the salary. Flexible Benefits : Options such as cycle to work scheme, season ticket loan, gym discount, and study support (after 6 months).