Job Description
Get Curious, Nurture Others, Create Wow
Join our team at Ashorne Hill, where every day is an opportunity to cultivate potential and inspire transformation in a serene natural setting. As part of our team, youll play a pivotal role in ensuring every experience is engaging and memorable, by fostering an environment where curiosity thrives and learning flourishes.
Our training and conference centre has over 40 meeting rooms, set in a stunning listed manor house with 110 bedrooms and caters for up to 300 guests across restaurants, refreshment areas and bar.
Housekeeping Assistant Manager
40 hours per week, usual hours 08:00-16:30, with 1 night per week finishing at 18:00pm.
Duties:
Team leadership:Assist in leading and managing the housekeeping team, ensuring efficient operations and adherence to standards. Fostering a positive and collaborative work environment, promoting teamwork and open communication.
Assist the Housekeeping Manager in conducting Return to Work interviews following absence and in daily issues, keeping Housekeeping Manager fully informed.
Staff Training and DevelopmentAssist in organising and conducting training sessions for housekeeping staff on cleaning procedures, safety protocols, customer service standards and Standard Operating Procedures. Provide support in coaching and mentoring team members to enhance their skills and performance.
Assist in the planning and delivery of regular staff performance reviews and development opportunities.
Standards:
Support in maintaining high cleanliness and maintenance standards in all areas of the property. Conduct regular audits to ensure compliance with company policies and industry regulations.
Liaise with the maintenance department to ensure any issues are dealt with in a timely manner and take part in accommodation facility audits to ensure that the bedroom stock is maintained at a high level of finish.
Guest Satisfaction:Collaborate to address guest concerns and feedback related to housekeeping services promptly and effectively. Contribute to strategies aimed at enhancing the overall guest experience through cleanliness and attention to detail.
Scheduling and StaffingAssist in creating and maintaining efficient housekeeping schedules to meet occupancy demands. Contribute to the recruitment, hiring, and training of new housekeeping staff as needed.
Manage the weekly cleaning rota for accommodation areas, public areas, and outbuildings in use, considering holidays and sickness, and arranging casual / agency staff as required to meet business demands.
Health and Safety ComplianceEnsure compliance with health and safety regulations in all housekeeping activities. Promote and enforce proper handling of cleaning chemicals and equipment.
Demonstrate a good understanding and adherence to the Health and Safety Policy, ensuring the housekeeping team members are working in a safe environment and that hazards, incidents, near misses and accidents are all reported in the appropriate manner.
Act as a Fire Investigator and First Aider for the site, consistently demonstrating a high regard for health and safety for customers and staff alike.
Room stock:Manage room availability in terms of putting rooms out of service for delayed cleaning, maintenance or deep cleaning as required. Ensure room status is communicated to the Reception team to allow efficient check in of guests.
Laundry management:To manage and control the laundry stocks ensuring that all areas are fully stocked with quality items, liaising with the linen provider regarding provision and service, escalating issues in service or quality of goods to the HSM.
Stock control:Manage the stock control of the cleaning, toiletries, and hospitality supplies for the housekeeping department, raising orders as needed to be signed off by the HSM.
KNOWLEDGE AND EXPERIENCE#
The post requires a person with excellent organisational skills, can do attitude, attention to detail, and a professional, friendly manner with a variety of external and internal customers.
Excellent leadership and interpersonal abilities.
Have relevant experience in housekeeping management or in similar leadership roles.
Knowledge of housekeeping procedures, cleaning techniques, and industry best practices.
Experience in using housekeeping Software.
Knowledge of health and safety regulations and practices.
This role requires the holder to be First Aid trained and trained in case of fire or other emergency.
Applications close: Sunday 5th January, with shortlisting commencing in the days after.
Great Benefits:
Profit related Bonus for all staff.
Pension provided. Ashorne Double % paid in by employee up to 5%
Employees life is insured as soon as they start working for Ashorne Hill
Employee Assisted Programme Confidential helpline Available 24/7, 365 days a year.
Employee referral scheme, recommend someone you know and earn a one of £300 payment. T&Cs apply
An Opinion that counts, creative ideas board and new regular surveys that ask YOU for YOUR feedback.
A commitment to sustainability & Wellbeing, with mental health champions through the organisation.
22 days holiday per year rising to 27 days over 5 years, plus 8 bank holidays. Option to move 8 days holiday from each financial year.
Meal provided every shift.
Benefits platform with retailer discounts and flexible benefits such as healthcare cash plans and 24/7 GP Helpline.
Free use of leisure facilities: gym, sauna, and tennis courts.
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