This range is provided by Cloud Decisions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hybrid working - Just 1 day a week
Hiring due to internal promotion
Who's it for?
Our customer is a fast-growing IT Managed Services business delivering IT services to a range of customers. They cover a variety of Microsoft EUC/Desktop technologies and you will resolve customer incidents/support issues as well as deliver some migrations.
What should you know / what are tasks you'll do?
Supporting their customer portfolio to resolve support issues to an advanced 2nd line or 3rd line within a busy remote EUC/Desktop support services team, as well as undertake some remote migration projects if you're interested (Remote/Hybrid) and working across a range of technologies including:
1. Microsoft 365
2. M365 Admin Center
3. Intune / Conditional Access / Autopilot
4. Security groups
5. DNS/DHCP
6. Veeam Backup
Ideally with the following:
1. Project installations including Email/SharePoint Migrations
2. Network router re-config
Personality needs:
* Good communications and customer service mindset
* Strong work ethic + calm approach
* Be happy to work in an office 1 day a week as this is a hybrid role
Please note if you work in a large enterprise organization just doing advanced customer services and logging tickets you will need to know more as I've outlined above!
This is a great opportunity for an ambitious support desk engineer, service desk analyst with a great positive attitude to working for customers, who wants to learn, Microsoft certify and collaborate in a great team.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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