Role: IT Account Manager
Salary: £28,000 - £35,000
Location: Sheffield
Contract: Full time, Permanent
We are seeking a proactive and client-focused IT Account Manager to join our growing MSP team. In this role, you'll build and maintain strong client relationships, identify opportunities for growth, and collaborate with technical teams to deliver customised IT solutions.
Responsibilities:
Build and nurture strong client relationships
Understand client needs and deliver tailored IT solutions
Identify opportunities for upselling and cross-selling
Collaborate with technical teams for seamless service delivery
Ensure service level agreements (SLAs) are met
Provide regular performance reports and recommendations
Stay up-to-date with industry trends and innovations
Lead contract renewals and drive client retention
Skills:
Excellent relationship-building and client management
Ability to understand and translate client needs into IT solutions
Detail-oriented with excellent organisational skills
Knowledge of managed IT services and industry trends
Experience:
Previous experience as an Account Manager, IT consultant or similar role within an MSP or technical environment.
Experience in identifying opportunities for upselling and cross-selling IT services
Hands-on experience collaborating with technical teams to deliver tailored solutions
Solid experience using CRM systems and other account management toolsAt Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you