At Adaptable Recruitment we have a fantastic opportunity for a Corporate Account Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment. Package: up to £25,587 - (35 hours) Holidays: 24 days bank (increases with service) Location : Liverpool - Fully Office based for the first 6 months then hybrid working Benefits: Healthcare cash plan - Life Assurance - Access to EAP Main Responsibilities to include: Investigate and resolve broker and company queries by liaising with managers, colleagues, sales team and external customers as appropriate Provide management reports, including membership lists and claims usage reports, as requested Ensure company contacts are updated on system Ensure a compliant 'change of broker' process Assist the Corporate Account Team Leader in the implementation of new bespoke schemes/price points Assist the Corporate Account Team Leader in preparing contracts for new corporate customers, TUPE transfers, Terms of Business Agreements for new Broker Group Process bulk renewal force migrations as required To import new business manually and/or electronically To assist with duplications to ensure Service levels are met To assist Policy Admin Teams with processing of customer application forms with amendments to policy level of cover Process Health Work policies which includes creating Billing Profiles, Employee Groups and price points Assist the team in achieving the SLA of 95% of telephone calls answered, 80% of which to be answered within 20 seconds Assist other teams within Corporate Account functions, including training where required Fulfil any additional duties assigned by the Corporate Account Team Leader to meet the needs of the business The ideal candidate: Ongoing relationship with all internal and external customers Achievement of SLAs Accuracy and attention to detail Contribution towards delivery of Teams performance objectives Knowledge and understanding of excel spread sheets Assistance with the completion of new business and plan builds for new bespoke plan. Assistance with the speed and quality of on boarding new bespoke plans Quality and accuracy of handling queries - telephony, e-mail, written correspondence Initiative in resolving issues and suggesting improvements