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We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".
Role summary:
The Presales technical engineer is a key part of the work winning process for the commercial sales network. Presales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design, and selection advice as well as providing quotations and working closely with the regional sales and operations teams.
As a collective, the presales technical engineers have prime accountability for the level of pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the solutions within the commercial sales network.
The PST engineer will utilize appropriate resources, processes, and tools to ensure industry-leading service levels and standards are achieved. This role reports to a regional presales technical team leader, who in turn reports to the regional business manager.
Skills/Responsibilities:
* Provide technical product support to a wide range of customers and colleagues.
* Communicate via email, phone, and face-to-face to resolve issues and answer queries.
* Accompany sales partners on customer visits and calls to enhance work-winning capabilities.
* Manage the local presales technical inbox to ensure timely responses to customers.
* Produce technically and commercially accurate quotations within required response times.
* Work with your team leader and regional business manager to suggest process and system improvements for efficiency and service quality.
* Highlight any issues affecting customer service levels to the team leader and regional manager.
* Assist sales and operations teams during product launches, changeovers, stock promotions, and shortages.
* Identify system or process issues affecting quotation preparation.
* Adhere to LES values and standards.
* Maintain up-to-date records in CM2 (CRM), ensuring all primary fields are completed for customer profiles, projects, and quotations.
Experience:
* Strong product knowledge; industry experience is desirable.
* Mathematical and problem-solving skills.
* Knowledge of markets, customers, and influencing factors.
* Excellent written and oral communication skills to engage with colleagues at all levels and build strong relationships.
* Ability to develop and maintain customer relationships and represent the company professionally.
* Proficiency in Microsoft Office suite and CRM systems.
Benefits:
* Generous annual leave: 25 days plus bank holidays, increasing with service.
* Flexible working options, including remote and hybrid work.
* Pension, Life Assurance, and Income Protection schemes.
* Private Medical and Dental Insurance, and a Cash Plan funded by Mitsubishi.
* Access to Mitsubishi’s discount platform.
* Colleague Referral Scheme, Holiday Buy, Long Service Awards, Cycle to Work Scheme.
* Sports & Social Club events.
* Employee Assistance Programme including Eldercare & Best Doctors services.
Equality and Diversity:
Mitsubishi Electric Group promotes a workplace where employees can work to their full potential regardless of gender or age, fostering diversity as part of our business development strategy.
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