Tenant Engagement and Scrutiny OfficerLocation: Birmingham, B15 1LZ - HybridSalary: £35,330 per annumHours: 35 per weekContract: Permanent
Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.
Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services - a brilliant opportunity to have a real impact on services, policies and decision marking!
In this impactful role, you'll support a range of projects that positively impact tenants. Utilising your brilliant engagement and rapport building skills, you'll engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Being naturally curious, you'll adopt an inquisitive approach that enables you to thoroughly explore and critically interpret performance data to improve services. Using your excellent comm...