What you’ll be doing
1. People manage a team of 10-15 individuals
2. Owns improvement projects that have an impact at business unit level.
3. Be aware of Enterprise Cloud & legacy platforms operations & service.
4. Assess risk, manage and mitigate this taking action up to director level.
5. Maintain good working relationships with key internal or external stakeholders at senior level.
6. Work on and own complex problems.
7. Timely escalation to Directors and stakeholders of service issues.
8. Challenge yourself and team to support a high performing environment.
9. Passionate about sharing knowledge and expertise with others within the business unit to ensure business continuity & business improvement.
Skills & Experience Required to Succeed
10. People Management
11. Continual Service Improvement.
12. EC platform knowledge.
13. Knowledgeable in business strategy.
14. Incident and Change management.
15. Supplier Management.
16. Stakeholder Management.
17. Understanding of network and firewall security.
18. Budget Management
19. Embrace diversity and inclusion at all levels.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
20. Competitive salary
21. 10% on target bonus
22. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
23. 25 days annual leave (not including bank holidays), increasing with service
24. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
25. World-class training and development opportunities
26. Option to join BT Shares Saving schemes.
27. Discounted broadband, mobile and TV packages
28. Access to 100’s of retail discounts including the BT shop