Be part of the family...
We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
Highland Safaris
Highland Safaris is an award-winning visitor attraction in Scotland, which has been operating for 30 years. With a diverse range of products, we offer our guests the chance to explore breath-taking Highland Perthshire scenery on land rover safaris, inspiring walking and biking activities, and on beautiful Loch Tay with our Loch Tay Safaris.
Highland Safaris’ mission is “to meet, manage and to seek to exceed the expectations of all visitors as we share our passion for our Nature, Culture, History, and Landscape, creating memories to last a lifetime”.
About the role
Highland Safaris Team Member
At Highland Safaris we believe in offering traditional Scottish hospitality, which means from the minute customers step over the door they feel like they’re visiting close friends: and that welcome begins with you.
We are looking for a versatile, enthusiastic person to work between our award-winning Café and Shop, as well as supporting some outdoor activities at our Highland Safaris base.
Your job will be to provide friendly and efficient service to all customers and visitors alike. During your working day you will support the Café and Shop in all aspects of the operation, ensuring a warm welcome and outstanding customer service. You will help us keep Highland Safaris clean and cosy; take part in opening and closing procedures, handle money and card transactions, serve hot food and drinks, and deal with customers checking in for their activities.
What we need from you:
Our aim is to make Highland Safaris a must stop for all, that’s where you come in. Exceptional customer service is at the heart of this business, so your friendly, welcoming personality’s a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us.
A successful candidate must be motivated, organised and driven with an outstanding record in customer service. We are looking for a team player with initiative, attention to detail and a can-do attitude.
It’s great if you’ve got previous hospitality or customer service experience, but your attitude’s what will really count. You’ll be flexible as hours of work are variable to meet the needs of the business, which will include weekends.
What you’ll get from us
* A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
* Grow with Us– We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
* Career Progression– With multiple hotels, departments, and roles, you’ll have plenty of opportunities to grow and explore new career paths.
* Leadership Development– Get access to our Be A Leader programme and develop the skills to take your career further.
* Exclusive Discounts– Enjoy discounted leisure membership, 30% off retail, 30% of food and drinks, plus great savings on hotel activities.
* Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
* Refer a friend initiative– earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
* Guest mention incentive– earn an extra £5 for each guest review which positively mentions you.
* Free Meals on Shift– Stay fuelled and focused with delicious staff meals while you work.
* Wellbeing Support– Access 24/7 confidential support via the Penninsula Employee Assistance Programme, covering mental health, financial advice, and more.
* Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
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